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The work of first line managers – A key to resilience in manufacturing
Jönköping University, School of Engineering, JTH, Supply Chain and Operations Management.ORCID iD: 0000-0003-4853-3140
Jönköping University, School of Engineering, JTH, Supply Chain and Operations Management.ORCID iD: 0000-0002-0109-5246
Jönköping University, School of Engineering, JTH, Supply Chain and Operations Management.ORCID iD: 0000-0001-9759-9133
Jönköping University, School of Engineering, JTH, Supply Chain and Operations Management.ORCID iD: 0000-0002-5922-3212
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2023 (English)In: Applied Ergonomics, ISSN 0003-6870, E-ISSN 1872-9126, Vol. 110, article id 103993Article in journal (Refereed) Published
Sustainable development
Sustainable Development
Abstract [en]

First-line managers (FLMs) have a vital role in developing stable output and organizational competitiveness through their ability to manage front-line operations in daily work. It is also well known that FLMs are strong determinants of good ergonomics and well-being for front-line staff. However, research focusing on how FLMs deal with their important role is lacking particularly regarding empirical studies. The focus here is how they deal with uncertainties and disruptive interruptions and develop more resilient performance in daily work – introduced in this article as resilient action strategies.

This research uses two conceptual frameworks on resilient engineering for analysis of FLM's actions in daily work in two manufacturing companies, to explore how resilient action strategies can be organizationally supported. The study combines analysis of front-line activities with multilevel organizational support based on 30 semi-structured in-depth interviews with FLMs and support functions, 21 workshops as well as policy documents of the two companies. The analysis exemplifies how resilience engineering was enabled in practice in the organizations.

The study contributes to the empirical understanding of how resilience can be organizationally supported in daily front-line work. Our results show that a developed and consistent infrastructure in companies promotes the emergence of resilient action strategies in front-line work. We propose an extended model for resilient front-line performance enhancement by including coordination as a linking aspect between the earlier suggested resilient potentials – anticipate, monitor, respond and learn. This highlights the importance of both organizational support and coordination between system levels to enable the development of resilient action strategies by FLMs.

Place, publisher, year, edition, pages
Elsevier, 2023. Vol. 110, article id 103993
Keywords [en]
Resilience engineering, Coordination, Moments of resilience, Front-line staff ergonomics
National Category
Production Engineering, Human Work Science and Ergonomics
Identifiers
URN: urn:nbn:se:hj:diva-59955DOI: 10.1016/j.apergo.2023.103993ISI: 000951438700001Scopus ID: 2-s2.0-85149771521Local ID: HOA;;863964OAI: oai:DiVA.org:hj-59955DiVA, id: diva2:1741457
Funder
Knowledge Foundation, 20180190Available from: 2023-03-06 Created: 2023-03-06 Last updated: 2023-04-06Bibliographically approved

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Karltun, AnetteKarltun, JohanCoelho, Denis A.Havemose, KarinKjellström, Sofia

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Karltun, AnetteKarltun, JohanCoelho, Denis A.Havemose, KarinKjellström, Sofia
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JTH, Supply Chain and Operations ManagementHHJ, Department for Quality Improvement and LeadershipThe Jönköping Academy for Improvement of Health and Welfare
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Applied Ergonomics
Production Engineering, Human Work Science and Ergonomics

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