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Early steps in learning about organizational learning in customization settings: A communication perspective
Jönköping University, School of Engineering, JTH, Supply Chain and Operations Management.ORCID iD: 0000-0002-8993-4306
Jönköping University, School of Engineering, JTH, Supply Chain and Operations Management.ORCID iD: 0000-0003-0825-4497
2019 (English)In: Learning Organization, ISSN 0969-6474, E-ISSN 1758-7905, Vol. 26, no 1, p. 27-43Article in journal (Refereed) Published
Abstract [en]

Purpose: This study aims to empirically investigate the role of learning for suppliers of individualized customizations from a communication perspective.

Design/methodology/approach: Five companies providing individualized customizations are investigated through an in-depth qualitative approach. The empirical material is based on data from five presentations in one workshop and seven interviews.

Findings: Four important categories of communication processes between suppliers and customers that stimulate learning were identified: the identification and confirmation of existing knowledge, the identification of knowledge gaps and the creation of new knowledge, the definition of relations and procedures and evaluation and learning.

Practical implications: These findings can help suppliers of individualized customizations become aware of the important role of organizational learning in their day-to-day operations and the value of improving as a learning organization.

Originality/value: This cross-disciplinary study brings together organizational learning and customization research. It is a study that focuses on communication in customization tasks as a base for learning. 

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2019. Vol. 26, no 1, p. 27-43
Keywords [en]
Collaborative research, Communication, Customization, Learning organizations, Organizational learning, Task-based learning
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hj:diva-42405DOI: 10.1108/TLO-09-2018-0150ISI: 000458240300004Scopus ID: 2-s2.0-85058131362Local ID: HOA JTH 2019OAI: oai:DiVA.org:hj-42405DiVA, id: diva2:1274543
Funder
Knowledge Foundation, KKS-20160210Knowledge Foundation, KKS-20170312Available from: 2019-01-02 Created: 2019-01-02 Last updated: 2019-03-29Bibliographically approved

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Engström, AnnikaKäkelä, Nikolas

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