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From prototype to societal inclusion: Identified challenges for sustainable implementation of e-services for individuals with disabilities
Jönköping University, Jönköping International Business School, JIBS, Informatics.ORCID iD: 0000-0003-3331-9379
Jönköping University, Jönköping International Business School, JIBS, Informatics.
Jönköping University, Jönköping International Business School, JIBS, Informatics.ORCID iD: 0000-0002-6491-7198
Jönköping University, Jönköping International Business School, JIBS, Informatics.ORCID iD: 0000-0003-2923-9034
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2018 (English)In: Technology and Disability, ISSN 1055-4181, E-ISSN 1878-643X, Vol. 30, no 3, p. 97-103Article in journal (Refereed) Published
Abstract [en]

BACKGROUND: In recent years, the interest of performing research about and providing e-services for individuals with disabilities has grown significantly. However, there is a knowledge gap in the existing literature on how to stimulate the pre-requisites needed for a sustainable implementation of e-services.

AIM AND METHOD: The study aims to contribute to this knowledge gap by performing semi-structured email interviews with twelve project coordinators from the EU programmes of FP6-IST and FP7-ICT.

RESULTS: The findings showed that knowledge-based and financially based resources, the complexity of the project context, ethical issues and the structural responsibility of the implementation process were key issues in creating a sustainable implementation. Furthermore, users often were not able to perceive added value from the e-services as they seldom were developed beyond prototypes within the research project.

CONCLUSION: The implementation of e-services and/or ICT based applications for individuals with disabilities face similar challenges to the challenges that have been identified when implementing IT-based innovations. Further studies should focus on how users can be involved in the choice and development of e-services they understand as effective, and how to ensure that the implementation strategy will contribute to long-term social inclusion, that is, sustainability.

Place, publisher, year, edition, pages
IOS Press, 2018. Vol. 30, no 3, p. 97-103
Keywords [en]
E-services, Individuals with disabilities, Prototype, Social inclusion, Sustainability
National Category
Information Systems
Identifiers
URN: urn:nbn:se:hj:diva-42335DOI: 10.3233/TAD-180198Scopus ID: 2-s2.0-85057957396OAI: oai:DiVA.org:hj-42335DiVA, id: diva2:1271842
Available from: 2018-12-18 Created: 2018-12-18 Last updated: 2018-12-18Bibliographically approved

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Manzoor, MirfaVimarlund, VivianKeller, ChristinaWass, Sofie

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