7891011121310 of 44
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Knowledge integration with customers in collaborative product development projects
Linköping University, Department of Management and Engineering, Project Innovations and Entrepreneurship, Linköping, Sweden.
Linköpings universitet, Projekt, innovationer och entreprenörskap.ORCID iD: 0000-0002-5427-3560
2016 (English)In: The journal of business & industrial marketing, ISSN 0885-8624, E-ISSN 2052-1189, Vol. 31, no 7, p. 889-900Article in journal (Refereed) Published
Abstract [en]

Purpose

This paper addresses the need for managerial and organizational approaches to knowledge integration with customer in collaborative product development projects. The purpose is to identify the roles of customers in terms of the customer's knowledge contribution and timing of customer collaboration in the product development process.

Design/methodology/approach

This study is based on a multi-case study approach, comprising four product development projects from two large international suppliers. The cases were selected following the theoretical replication logic. Data consist of interviews, workshops, and secondary information. For each of the cases, a within case analysis was performed followed by a cross-case analysis.

Findings

The study shows that the customer's knowledge contribution is aligned with the specific requirements of each phase of the product development. Three specific customer roles are identified and connected to the customer's knowledge contribution and the timing of customer collaboration. The technical capability of the customer and the locus of initiative of the product development project are affecting the prerequisites for knowledge integration with customers.

Research limitations/implications

The study is performed from the perspective of supplier firms. We have not been able to capture the perspective of the customer in detail. As it is expected that both customers and suppliers benefit from a systematic knowledge exchange, future studies could examine knowledge contributions in both directions.

Practical implications

The findings can be used to devise effective approaches for collaborative product development with customers related to the customer's knowledge contribution and the timing of customer collaboration and provide guidance to firms seeking to benefit from knowledge residing at customers.

Originality/value

This is one of the first studies to focus on the integration of customers' knowledge in product development processes. This paper contributes to the customer supplier collaboration literature by presenting further insight into customers' knowledge contributions, the timing of customer collaboration in product development processes and the prerequisites for knowledge integration with customers.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2016. Vol. 31, no 7, p. 889-900
Keywords [en]
New product development, Knowledge integration, Customer’s technical knowledge, Customer-supplier collaboration, Locus of initiative
National Category
Economics Economics and Business
Identifiers
URN: urn:nbn:se:hj:diva-42235DOI: 10.1108/JBIM-05-2014-0099ISI: 000393884400006OAI: oai:DiVA.org:hj-42235DiVA, id: diva2:1268896
Note

Funding agencies: European Community [644938]

Available from: 2018-12-07 Created: 2018-12-07 Last updated: 2018-12-07Bibliographically approved

Open Access in DiVA

fulltext(176 kB)1 downloads
File information
File name FULLTEXT01.pdfFile size 176 kBChecksum SHA-512
79c3b84d74bdc28fc2b5c33ffd597b97d420a091772c114d39c7a01863f4badab654c8fb243814842214071cb69f83d698da6bc9215b30800229b54155d64269
Type fulltextMimetype application/pdf

Other links

Publisher's full text

Authority records BETA

Eslami, Mohammad H.Lakemond, Nicolette

Search in DiVA

By author/editor
Eslami, Mohammad H.Lakemond, Nicolette
In the same journal
The journal of business & industrial marketing
EconomicsEconomics and Business

Search outside of DiVA

GoogleGoogle Scholar
Total: 1 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

doi
urn-nbn

Altmetric score

doi
urn-nbn
Total: 5 hits
7891011121310 of 44
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf