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Emotion ability - practices of affective citizenship in the work rehabilitation process
Jönköping University, School of Health and Welfare, HHJ, Dep. of Social Work. Jönköping University, School of Health and Welfare, HHJ. SALVE (Social challenges, Actors, Living conditions, reseach VEnue).ORCID iD: 0000-0002-3916-2977
Jönköping University, School of Health and Welfare, HHJ, Dep. of Social Work. Jönköping University, School of Health and Welfare, HHJ. SALVE (Social challenges, Actors, Living conditions, reseach VEnue).ORCID iD: 0000-0001-7341-945X
2018 (English)In: Critical Policy Studies, ISSN 1946-0171, E-ISSN 1946-018XArticle in journal (Refereed) Epub ahead of print
Abstract [en]

This article introduces the concept of emotion ability to illuminate the process whereby institutional meetings become an arena for testing, evoking, and regulating emotions that are deemed necessary to meet institutional goals. It focuses on the relationships and practices that are collaboratively constructed by welfare workers and clients when they interact within the context of institutional meetings. Based on an interactional analysis of a multi-party meeting, this article demonstrates the ways in which clients' ability to read, interpret, and follow specific feeling rules becomes the focal point of attention. Using video recordings, we illustrate that this process is highly collaborative, and it involves both language and body. The ability to act in accordance with the expected and required 'right feelings' emergent in the institutional encounter is, thus, a result of highly interactive processes. We discuss the concept of emotion ability as a concrete micro-level mechanism through, which practices of affective citizenship are realized in the context of institutional interactions.

Place, publisher, year, edition, pages
Taylor & Francis, 2018.
Keywords [en]
Emotions, institutional talk, work rehabilitation, affective citizenship
National Category
Public Administration Studies
Identifiers
URN: urn:nbn:se:hj:diva-41527DOI: 10.1080/19460171.2018.1519452Scopus ID: 2-s2.0-85053734723OAI: oai:DiVA.org:hj-41527DiVA, id: diva2:1249950
Available from: 2018-09-21 Created: 2018-09-21 Last updated: 2019-02-07

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Wilińska, MonikaBülow, Pia H.

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