Isaberg Rapid AB is a company that manufactures for instance staplers and glue guns. Headquarters and main factory is located in Hestra but there are also subsidiary companies in Denmark, Netherlands, France, Spain, China and England. There are also two filial factories in France and China.

Today has the company no logistic guidelines committed and that leads to problems since the salesmen promise different things to the customers. This contributes too many different logistic solutions for Isaberg Rapid AB. The company has also noted problems with returns of goods.

The purpose with this task is to standardize and compile logistic guidelines, usable to all Isaberg Rapid AB's small to midsize customers. The aim is to increase the flow of information and reach a more standardized way to work than previously within the company and between the company and their customers. The task also includes development of a functioning system of returns usable to all customers.

Choice of methods has changed from literature studies to focus on interviews and document collections at the company. A large part of the implementation is comprised of interviews. This because the task were directed to Isaberg Rapid AB and it were therefore difficult to find any appropriate theory. Some visits, both in Hestra and Saint Amé, have been made. In development of the logistic guidelines have two other logistic guidelines from the company's customers been studied.

In the result part is the compiling of the logistic guidelines presented. The logistic guidelines are based on the collected documents from the company but also include parts from interviews and the studied logistic guidelines. This document should work as a tool for customers and concerned people at Isaberg Rapid AB. It contains important information before, during and after ordering. There are two versions of this document, one for the customer and one to use internally with extra comments.

In the end of the report there are some discussions about the difficulties that have been discovered. Finally, the questions given in the problem description will be answered in the conclusions.