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Antecedents of cross-functional integration level and their organizational impact
Federal University of Lavras, Lavras, Brazil.
Federal University of Uberlândia, Uberlândia, Brazil.
Högskolan i Jönköping, Tekniska Högskolan, JTH, Industriell produktutveckling, produktion och design. Högskolan i Jönköping, Tekniska Högskolan, JTH, Logistik och verksamhetsledning.ORCID-id: 0000-0002-3361-6835
2019 (engelsk)Inngår i: Journal of business & industrial marketing, ISSN 0885-8624, E-ISSN 2052-1189, Vol. 34, nr 8, s. 1706-1723Artikkel i tidsskrift (Fagfellevurdert) Published
Abstract [en]

Purpose: The purpose of this paper is to develop a model to predict the antecedents of the integration level among marketing, logistics and production, considering the influence of formal and informal factors that generate integration and the existence of conflicts.

Design/methodology/approach: A survey of 179 participants from all regions of Brazil was conducted. A parsimonious model including four dimensions and 34 variables was developed through confirmatory factor analysis and structural equation modeling.

Findings: The field data corroborate studies dealing with the impact of various formal and informal integration factors on the cross-functional integration level as a construct. Furthermore, this paper concludes that the level of cross-functional can be defined as: the intensity of the relationship among internal functions which can be measured by the mutual existence of formal and informal factors and the absence of manifest conflicts.

Research limitations/implications: The findings of this paper cannot be generalized because of the convenience sampling. Future research could apply a probabilistic sampling and try to explore other geographical settings in both national and international contexts.

Practical implications: The proposed model can generate important information for managers by pointing out variables that can predict the integration level and their impacts on the organizational performance. The paper concludes with examples about how the model could be useful in several practical situations.

Originality/value: This paper proposes a model with reasonable accuracy to predict the integration level and overcomes prior research limitations with respect to models to predict the antecedents of the integration level, particularly the role of conflicts in the integration processes. 

sted, utgiver, år, opplag, sider
Emerald Group Publishing Limited, 2019. Vol. 34, nr 8, s. 1706-1723
Emneord [en]
Conflicts, Cross-functional integration, Integration level, Model
HSV kategori
Identifikatorer
URN: urn:nbn:se:hj:diva-46246DOI: 10.1108/JBIM-01-2019-0052ISI: 000491157300006Scopus ID: 2-s2.0-85071570226Lokal ID: ;JTHIndustriellIS,JTHLogistikISOAI: oai:DiVA.org:hj-46246DiVA, id: diva2:1352411
Tilgjengelig fra: 2019-09-18 Laget: 2019-09-18 Sist oppdatert: 2020-01-20bibliografisk kontrollert

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