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Improvement in public administration services: a case of business registration process[Poboljšanje usluga javne uprave: Studija slucaja za registracije preduzeca]
Jönköping University, Tekniska Högskolan, JTH, Logistik och verksamhetsledning.ORCID-id: 0000-0002-5615-7600
Department of Production Engineering, Federal University of Santa Catarina, Santa Catarina, Brazil.
Department of Industrial Engineering and Management, San Buenaventura University, Cali, Colombia.ORCID-id: 0000-0002-0243-4916
Department of Production Engineering, Federal University of Santa Catarina, Santa Catarina, Brazil.
Vise andre og tillknytning
2018 (engelsk)Inngår i: International Journal of Industrial Engineering and Management, ISSN 2217-2661, Vol. 9, nr 2, s. 109-120Artikkel i tidsskrift (Fagfellevurdert) Published
Abstract [en]

This work addresses the process of opening enterprises (grant of license) in a municipality. The purpose is to perform the identification, analysis and redesign of the process of granting permits to private companies, then making a proposal for improvement. The chosen method was a case study, using a qualitative approach according to the BPM methodology to respond: how to improve and accelerate the grant of a license? As a result, the proposed model used the best practices for business registration to reduce the time to 70%, and using half of the involved sectors. The conclusion is that it is possible to reduce bureaucracy and increase the efficiency of public administration with the applied methodology. 

Abstract [sr]

Ovaj rad se bavi procesom otvaranja preduzeća (izdavanje dozvole) u opštini. Osnovni cilj ovog rada je da se identifikuju, analiziraju i redizajniraju procesi izdavanja dozvola privatnim preduzećima, nakon čega su prikazani predlozi za poboljšanje. Odabrana istraživačka metoda bila je studija slučaja, a primenjen je kvalitativni pristup prema metodologiji BPM-a kako bi se dali odgovori na pitanje: Kako poboljšati i ubrzati izdavanje dozvole? Kao rezultat, predloženi model koristi najbolje prakse za registraciju preduzeca u cilju smanjivanja vremena trajanja registracionog procesa za 70% uz eliminaciju polovine postojećih službi uključenih u posmatrani process trenutno. Zaključak je da je moguće smanjiti birokratiju i povećati efikasnost javne uprave primenom ove metodologije. 

sted, utgiver, år, opplag, sider
University of Novi Sad , 2018. Vol. 9, nr 2, s. 109-120
Emneord [en]
Business process management, Business registration, Javni servis, Public service, Public serviceBusiness process management, Registracija preduzeća, Upravljanje poslovnim procesima
HSV kategori
Identifikatorer
URN: urn:nbn:se:hj:diva-42255Scopus ID: 2-s2.0-85054985123Lokal ID: JTHLogistikISOAI: oai:DiVA.org:hj-42255DiVA, id: diva2:1270710
Tilgjengelig fra: 2018-12-14 Laget: 2018-12-14 Sist oppdatert: 2023-11-06bibliografisk kontrollert

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