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On the Maturity of Service Process Modeling and Analysis Approaches
University of Rostock, Munich University of Applied Sciences, Germany.
Högskolan i Jönköping, Tekniska Högskolan, JTH. Forskningsmiljö Datavetenskap och informatik. Högskolan i Jönköping, Tekniska Högskolan, JTH, Datateknik och informatik. University of Rostock, Germany. (Information Engineering)
Munich University of Applied Sciences, Germany.
2016 (engelsk)Inngår i: 19th International Conference, BIS 2016, Proceedings, Leipzig, July 6-8, 2016. / [ed] Witold Abramowicz, Rainer Alt, Bogdan Franczyk, Springer, 2016, Vol. 255, s. 356-367Konferansepaper, Publicerat paper (Fagfellevurdert)
Abstract [en]

Prior research has provided a number of approaches for the specification and analysis of service processes. However, little is known about their level of maturity regarding considered dimensions and characteristics. The present study represents a first step towards filling this gap. Drawing upon recent formalizations and delineations of service, a model for assessing the maturity of service modeling and analysis tools is derived. As part of a systematic literature review, it is applied to a set of 47 service blueprinting techniques to determine their maturity. The study’s findings indicate a high level of maturity regarding control flow and resource integration for most of the identified approaches. However, there are several shortcomings with respect to the input and output dimensions of the service process. The study proposes a set of research questions to stimulate future research and address the identified shortcomings.

sted, utgiver, år, opplag, sider
Springer, 2016. Vol. 255, s. 356-367
Serie
Lecture Notes in Business Information Processing, ISSN 18651348
Emneord [en]
Service blueprinting, Service process, Specification and analysis, Maturity
HSV kategori
Identifikatorer
URN: urn:nbn:se:hj:diva-34964DOI: 10.1007/978-3-319-39426-8_28ISI: 000386312800028Scopus ID: 2-s2.0-84978245282ISBN: 978-3-319-39425-1 (tryckt)ISBN: 978-3-319-39426-8 (digital)OAI: oai:DiVA.org:hj-34964DiVA, id: diva2:1070479
Konferanse
International Conference on Business Information Systems (BIS)
Tilgjengelig fra: 2017-02-01 Laget: 2017-01-31 Sist oppdatert: 2018-01-13bibliografisk kontrollert

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