In this era information is considered as an important factor on par with capital, human resources and material. The most important task for an information worker is finding the right information To support the business process and work task at hand. After a time when finding the needed information was a big challenge, we are now in a situation where the problem called “information overload” has arisen. This paper concerns the improvement of information flow within an organisation for a person having a certain role. The focus of the work is on finding the factors (Qualifiers) which affect the information needs of the user and the actions which should be carried out to fulfil them, as well as suitable IT tools. The actions are classified into two groups: Information System Classification and Organisational Measures. The qualifiers are found using interviews with experts from the information logistic field.