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The impact of digital platforms on roles and responsibilities in value creation among stakeholders of an ecosystem
Jönköping University, Jönköping International Business School, JIBS, Business Administration.
Jönköping University, Jönköping International Business School, JIBS, Business Administration.
2019 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

Digital transformation is an area of research that has received a lot of attention in recent years. When talking about it in the context of entrepreneurship, digitalization is changing business interactions as well as completing different tasks. Since the businesses are not working in isolation, but can be rather seen as part of complex ecosystems interacting with different stakeholders, there is an unexplored research area regarding digitalization of ecosystems. The purpose of this research is to extend the literature on value creation and delivery within complex multi-stakeholder ecosystems using digital platforms and the change in the roles and responsibilities of stakeholders. The empirical research is based on qualitative approach utilizing case-study to investigate how the roles and responsibilities of an ecosystem have changed via semi-structured interviews. The findings indicate that digitalization changes the ecosystem by optimizing the existing interactions between different stakeholders as well as enabling stakeholders to take new roles on the digital platforms. Roles were impacted in terms of power and leadership over the ecosystem, but to a larger extent there was a shift in how stakeholders carried out their responsibilities. Additionally, digital technologies change the responsibilities by automation as well as taking over certain roles in the form of machine learning algorithms.

Place, publisher, year, edition, pages
2019. , p. 97
Keywords [en]
Ecosystem, Digital Platform, Stakeholders, Roles
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hj:diva-44154ISRN: JU-IHH-FÖA-2-20190914OAI: oai:DiVA.org:hj-44154DiVA, id: diva2:1321065
External cooperation
EIT Climate-KIC
Subject / course
JIBS, Business Administration
Supervisors
Examiners
Available from: 2019-06-26 Created: 2019-06-06 Last updated: 2019-06-26Bibliographically approved

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CiteExportLink to record
Permanent link

Direct link
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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf