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Publications (10 of 15) Show all publications
Antai, I., Lenka, S. & Achtenhagen, L. (2025). Digital platforms and the construction supply chain: trends and emerging themes in extant AEC research. Construction Management and Economics, 43(2), 113-129
Open this publication in new window or tab >>Digital platforms and the construction supply chain: trends and emerging themes in extant AEC research
2025 (English)In: Construction Management and Economics, ISSN 0144-6193, E-ISSN 1466-433X, Vol. 43, no 2, p. 113-129Article in journal (Refereed) Published
Abstract [en]

A substantial body of research has emerged on the conditions that impact how and when industry stakeholders adopt digital platforms. However, in the construction industry in general-and the architecture, engineering and construction (AEC) industry in particular-to date, this research remains fragmented, which hampers our understanding of how digital platforms can enhance productivity and value creation. This paper aims to provide a better understanding of the benefits and challenges of adopting digital platforms and integrating them into the AEC industry. We conduct a systematic literature review on digital platform integration to identify themes that are relevant to the AEC industry. Based on our findings, we develop an integrative model that captures the phases of digital platform adoption and integration and outlines where different industry stakeholders tend to face challenges in this process, and we pinpoint where benefits can be derived. We employ this model to derive a research agenda that will fill the identified knowledge gaps currently existing in our understanding of construction industry stakeholders' integration within the digital platform space.

Place, publisher, year, edition, pages
Taylor & Francis, 2025
Keywords
AEC, construction industry, digital platforms, integration, literature review, platform governance, PRISMA, construction supply chain
National Category
Business Administration
Identifiers
urn:nbn:se:hj:diva-66305 (URN)10.1080/01446193.2024.2396592 (DOI)001316033400001 ()2-s2.0-85204437438 (Scopus ID)HOA;;974942 (Local ID)HOA;;974942 (Archive number)HOA;;974942 (OAI)
Funder
Knowledge Foundation
Available from: 2024-09-30 Created: 2024-09-30 Last updated: 2025-01-12Bibliographically approved
Brekke, T., Lenka, S., Kohtamäki, M., Parida, V. & Solem, B. A. A. (2024). Overcoming barriers to transformation in manufacturing firms.: A path-dependence perspective of digital servitization. Review of Managerial Science, 18, 385-412
Open this publication in new window or tab >>Overcoming barriers to transformation in manufacturing firms.: A path-dependence perspective of digital servitization
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2024 (English)In: Review of Managerial Science, ISSN 1863-6683, E-ISSN 1863-6691, Vol. 18, p. 385-412Article in journal (Refereed) Published
Abstract [en]

Manufacturing firms struggle to break away from their pre-existing business models, offerings, routines, and capabilities. The present study used path dependency as a theoretical lens to investigate a single longitudinal case study of a leading manufacturing company based on in-depth interviews with senior executives and managers. The analysis contributes to extending the digital servitization and path-dependence literature by proposing four path-breaking mechanisms: (1) organizational reconfiguration, (2) reconfiguration of value offerings, (3) opportunity exploration, and (4) knowledge reconfiguration. The framework developed based on these mechanisms generated valuable insights for manufacturing firms seaking to to break away from their dominant paths.

Place, publisher, year, edition, pages
Springer, 2024
Keywords
Autonomous solutions, Digital servitization, Digital transformation, Digitalization, Manufacturing company, Organizational change, Path dependence, Product–service systems (PSS)
National Category
Business Administration
Identifiers
urn:nbn:se:hj:diva-60492 (URN)10.1007/s11846-023-00641-0 (DOI)000987916500001 ()2-s2.0-85159315470 (Scopus ID)HOA;intsam;882774 (Local ID)HOA;intsam;882774 (Archive number)HOA;intsam;882774 (OAI)
Funder
The Research Council of Norway, 296351, 326087
Available from: 2023-05-29 Created: 2023-05-29 Last updated: 2025-01-12Bibliographically approved
Reim, W., Lenka, S., Parida, V. & Frishammar, J. (2024). Value Leakage in Product-Service System Provision: A Business Model Alignment Perspective. IEEE transactions on engineering management, 71, 940-951
Open this publication in new window or tab >>Value Leakage in Product-Service System Provision: A Business Model Alignment Perspective
2024 (English)In: IEEE transactions on engineering management, ISSN 0018-9391, E-ISSN 1558-0040, Vol. 71, p. 940-951Article in journal (Refereed) Published
Abstract [en]

To stay competitive, manufacturing companies offer product-service systems (PSS) to avoid commoditization of their products. The potential to create value through PSS offerings lies in a company's ability to successfully implement the PSS business model. However, many companies are unable to realize the benefits because PSS represents significant changes to all the business model elements, which comprise value creation, value delivery, and value capture. This leads to misalignment among the business model elements, which is a topic of interest within PSS and business model literatures. This article aims to provide empirical insights into the business-model-element alignment problems and conceptualize their consequences, which manufacturing companies face during PSS implementation. This article utilizes an abductive multicase study of three Swedish manufacturing companies with long-term experience of PSS provision to provide novel insights by identifying six alignment problems that companies face as a consequence of the interaction among the three business model elements. Furthermore, we contribute to both the PSS and business model literature by conceptualizing the consequences of business model element alignment problems, explaining the three value leakages that occur as a result of inappropriate resource and capability utilization, unattractive offer configurations, and inefficient service network processes in PSS provision.

Place, publisher, year, edition, pages
Institute of Electrical and Electronics Engineers (IEEE), 2024
Keywords
Business, Companies, Manufacturing, Interviews, Faces, Context modeling, Encoding, Advanced services, alignment, business model, product-service systems (PSS), servitization, value destruction, value leakage
National Category
Business Administration
Identifiers
urn:nbn:se:hj:diva-55908 (URN)10.1109/TEM.2022.3144741 (DOI)000751494400001 ()2-s2.0-85124176094 (Scopus ID)HOA;intsam;796571 (Local ID)HOA;intsam;796571 (Archive number)HOA;intsam;796571 (OAI)
Available from: 2022-02-17 Created: 2022-02-17 Last updated: 2024-01-15Bibliographically approved
Malia, A., Pradhan, P. P., Das, B., Satpathy, I. & Lenka, S. (2023). Application of virtual reality and augmented reality technologies to boost the technical capabilities for a constructive and effective learning in education for a performing virtual eco-system: A design thinking approach. In: R. Goel , S. K. Baral , T. Mishra and V. Jain (Ed.), Augmented and Virtual Reality in Industry 5.0: (pp. 203-219). De Gruyter
Open this publication in new window or tab >>Application of virtual reality and augmented reality technologies to boost the technical capabilities for a constructive and effective learning in education for a performing virtual eco-system: A design thinking approach
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2023 (English)In: Augmented and Virtual Reality in Industry 5.0 / [ed] R. Goel , S. K. Baral , T. Mishra and V. Jain, De Gruyter , 2023, p. 203-219Chapter in book (Other academic)
Abstract [en]

This research article introspects into the use of the technical capabilities of virtual reality and augmented reality to boost constructive learning in the domain of effective education. It examines a model approach for instructional and developmental design for creating a virtual educational ecosystem. It creates a team for participation, employing VR/AR technology to combat the hurdles in ease of learning, and assess its feasibility of performance. The adoption of the design thinking model handles and navigates, through its macro strategy, identifying subject topics for presentation. Similarly, the micro strategy ensures the effective and efficient presentation of the academic content, which is designed and intended for learning. The model is developed for the implementation of outcomes, along with developing the components of the virtual ecosystem of optimal education inputs, with a specialized evaluation of individual learners and small groups. The research article has employed exploratory study with critical literature review in a mixed method approach. It engaged the method for a deeper understanding of the constructivism learning, applied to the virtual reality technologies for better knowledge.

Place, publisher, year, edition, pages
De Gruyter, 2023
Series
Augmented and Virtual Reality, ISSN 2752-2156, E-ISSN 2752-2164 ; 2
Keywords
Augmented Reality, Educational Ecosystems, Learning, Technical Capability, Virtual Environment, Virtual Reality
National Category
Human Computer Interaction
Identifiers
urn:nbn:se:hj:diva-62087 (URN)10.1515/9783110790146-010 (DOI)2-s2.0-85162015967 (Scopus ID)9783110790146 (ISBN)9783110789997 (ISBN)
Available from: 2023-08-14 Created: 2023-08-14 Last updated: 2023-08-14Bibliographically approved
Patel, P. C., Lenka, S. & Parida, V. (2022). Caste-Based Discrimination, Microfinance Credit Scores, and Microfinance Loan Approvals Among Females in India. Business & society, 61(2), 372-388
Open this publication in new window or tab >>Caste-Based Discrimination, Microfinance Credit Scores, and Microfinance Loan Approvals Among Females in India
2022 (English)In: Business & society, ISSN 0007-6503, E-ISSN 1552-4205, Vol. 61, no 2, p. 372-388Article in journal (Refereed) Published
Abstract [en]

We draw on the phenomenon of caste-based discrimination in India and signaling theory to assess whether microfinance credit scores improve the odds of female micropreneurs from a lower caste receiving loans and whether visible business characteristics further improve the odds of receiving microfinance loans. In a sample of 3,144 female microfinance loan applicants at a female-focused microloan enterprise in India, females from a lower caste, relative to those from a higher caste, have lower odds of receiving loans when their credit scores are below the mean. However, when females from a lower caste have credit scores higher than the mean, the odds of receiving a loan increase. The practical effect of size is small but meaningful. Loan applicants from a lower caste with a visible signal of business ability do not improve their chances of receiving a loan relative to those from a higher caste.

Place, publisher, year, edition, pages
Sage Publications, 2022
Keywords
adverse selection, caste, credit score, microfinance
National Category
Business Administration
Identifiers
urn:nbn:se:hj:diva-51492 (URN)10.1177/0007650320982609 (DOI)000609090000001 ()2-s2.0-85098250682 (Scopus ID);intsam;1517451 (Local ID);intsam;1517451 (Archive number);intsam;1517451 (OAI)
Available from: 2021-01-14 Created: 2021-01-14 Last updated: 2022-04-09Bibliographically approved
Lenka, S., Parida, V., Rönnberg Sjödin, D. & Wincent, J. (2018). Exploring the microfoundations of servitization: How individual actions overcome organizational resistance. Journal of Business Research, 328-336
Open this publication in new window or tab >>Exploring the microfoundations of servitization: How individual actions overcome organizational resistance
2018 (English)In: Journal of Business Research, ISSN 0148-2963, E-ISSN 1873-7978, p. 328-336Article in journal (Refereed) Published
Abstract [en]

Servitization research has principally focused on the transition of organizational-level strategy, systems, capabilities, and processes for firms to be able to offer advanced services to their customers. Less is known of the underlying microfoundational dynamics of such transitions at the individual-level. Based on a multiple case study of six large multinational industrial firms engaged in servitization efforts, this paper identifies the tactics (i.e., evangelizing, bootlegging, leveraging, and collaborating) that individuals adopt to overcome organizational resistance to servitization. This study also presents the conditions that are necessary for individual employees to adopt these tactics. The present study provides theoretical and practical implications of the microfoundations of servitization, focusing attention on individual-level actions that affect the outcomes at the organizational-level to drive servitization efforts.

Place, publisher, year, edition, pages
Elsevier, 2018
Keywords
Servitization; Response tactics; Microfoundation; Individual level; Product-service systems (PSS); Advanced services; Organizational resistance
National Category
Other Engineering and Technologies
Research subject
Entrepreneurship and Innovation
Identifiers
urn:nbn:se:hj:diva-42128 (URN)10.1016/j.jbusres.2017.11.021 (DOI)000434004100034 ()2-s2.0-85034618458 (Scopus ID)
Available from: 2017-11-23 Created: 2018-11-26 Last updated: 2025-02-10Bibliographically approved
Lenka, S. (2018). Managing the Transformation Towards Advanced Service Provision: A Multilevel Framework of Servitization. (Doctoral dissertation). Luleå: Luleå tekniska universitet
Open this publication in new window or tab >>Managing the Transformation Towards Advanced Service Provision: A Multilevel Framework of Servitization
2018 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Product-oriented firms are increasingly moving towards providing services to customers in a bid to differentiate their offerings, increase customer loyalty, and achieve higher, more stable revenue streams. This trend of servitization is becoming ubiquitous in manufacturing firms. These firms increasingly invest resources in efforts to offer basic and advanced services. Basic services focus on supporting the functioning of the product and increasing its efficiency. But advanced services focus on helping customers achieve their desired outcomes. Providing advanced services holds potential of greater benefits for the manufacturing firms, but a closer look indicates that most firms still largely offer basic services. This is because, advanced services demand greater intensity in relationships with customers, a higher degree of customization, and a sharper focus on assisting customers in their own value creation processes.

 

Offering advanced services is more risky, complex, and difficult to execute. Therefore, significant changes must be made in terms of company culture, structures, processes, capabilities, and business models. In fact, servitizing firms must transform almost every aspect of the way they do business – from their business strategy to their capabilities, organizational structure, culture, mindset, and business logic. This transformation towards advanced services therefore affects all levels of the firm: strategic, operational, and individual levels. Although prior studies have explored many aspects of the challenges involved in the transformation towards advanced services, they typically focus on function-specific practices without linking initiatives at other organizational levels. The literature lacks a multilevel understanding of the transformation process. Such an understanding could provide a better understanding of the transformation process, linking various aspects at multiple levels within the firm. To address this gap, this dissertation aims to improve our understanding of multilevel transformation towards advanced service provision in manufacturing firms.

 

Based on extensive qualitative studies with 13 leading Swedish manufacturing firms engaged in servitization, this dissertation provides a framework that shows how manufacturing firms experience ambivalence (i.e. the simultaneous pull in opposite directions) during transformation and how this affects the firm at the strategic, operational, and individual levels. The dissertation provides specific insights of how individual actions enable capability building for advanced services and how capabilities for advanced services help address business model alignment problems, thereby supporting transformation towards advanced service provision. This dissertation extends our understanding of how various aspects at multiple levels within a manufacturing firm are linked during the transformation towards advanced service provision. It marks one of the initial attempts in the servitization research to provide a multilevel explanation of firms’ overall transformation from providers of products to providers of advanced services.

 

This dissertation also uses the lens of ambivalence to provide insights into co-existing product and service orientations and their consequences during servitization. Ambivalence theories have been associated with individuals and have been applied in the sociopsychology literature. This dissertation extends these theories to the organizational context and the servitization literature. It also identifies specific capabilities that can help manufacturing firms in their transformation towards advanced services. Specifically, it redefines digitalization capability and shows how this capability is one of the most important capabilities that manufacturing firms must develop to transform into advanced service providers. This dissertation also provides a capability maturity model that can help guide the capability development process in manufacturing firms. Finally, this dissertation contributes to our understanding of the role of individuals in the transformation process within firms. This is one of the first systematic attempts to provide a microfoundation-based view of individual-level influences on higher-level outcomes in the servitization literature.

 

 

Place, publisher, year, edition, pages
Luleå: Luleå tekniska universitet, 2018. p. 98
Keywords
Servitization, Advanced Services, Multilevel, Transformation, Ambivalence, Microfoundations, Capabilities
National Category
Other Engineering and Technologies
Research subject
Entrepreneurship and Innovation
Identifiers
urn:nbn:se:hj:diva-42136 (URN)978-91-7790-017-7 (ISBN)978-91-7790-018-4 (ISBN)
Public defence
2018-01-29, A109, Luleå teknimska universitet, Luleå, 09:30 (English)
Opponent
Available from: 2018-11-26 Created: 2018-11-26 Last updated: 2025-02-10Bibliographically approved
Lenka, S., Parida, V., Sjödin, D. R. & Wincent, J. (2018). Towards a multi-level servitization framework: Conceptualizing ambivalence in manufacturing firms. International Journal of Operations & Production Management, 38(3), 810-827
Open this publication in new window or tab >>Towards a multi-level servitization framework: Conceptualizing ambivalence in manufacturing firms
2018 (English)In: International Journal of Operations & Production Management, ISSN 0144-3577, E-ISSN 1758-6593, Vol. 38, no 3, p. 810-827Article in journal (Refereed) Published
Abstract [en]

Purpose: The dominant-view within servitization literature presupposes a progressive transition from product to service orientation. In reality, however, many manufacturing firms maintain both product and service orientations throughout their servitization journey. Using the theoretical lens of organizational ambivalence, the purpose of this paper is to explore the triggers, manifestation and consequences of these conflicting orientations.

Design/methodology/approach: A multiple case study method was used to analyze five large manufacturing firms that were engaged in servitization. Semi-structured interviews were conducted with 35 respondents across different functions within these firms.

Findings: Servitizing firms experience organizational ambivalence during servitization because of co-existing product and service orientations. This paper provides a framework that identifies the triggers of this ambivalence, its multi-level manifestation and its consequences. These provide implications for explaining why firms struggle to implement servitization strategies due to co-existing product and services orientations. Understanding organizational ambivalence, provides opportunity to manage related challenges and can be vital to successful servitization.

Originality/value: Considering the theoretical concept of ambivalence could advance the understanding of the effects and implications of conflicting orientations during servitization in manufacturing firms. 

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2018
Keywords
Ambivalence, Operational challenges, Product-service systems, Service orientation, Servitization, Solutions
National Category
Business Administration
Identifiers
urn:nbn:se:hj:diva-42123 (URN)10.1108/IJOPM-09-2016-0542 (DOI)000427151900009 ()2-s2.0-85042852445 (Scopus ID)
Available from: 2018-11-26 Created: 2018-11-26 Last updated: 2018-11-26Bibliographically approved
Lenka, S., Parida, V. & Wincent, J. (2017). Digitalization Capabilities as Enablers of Value Co-Creation in Servitizing Firms. Psychology & Marketing, 34(1), 92-100
Open this publication in new window or tab >>Digitalization Capabilities as Enablers of Value Co-Creation in Servitizing Firms
2017 (English)In: Psychology & Marketing, ISSN 0742-6046, E-ISSN 1520-6793, Vol. 34, no 1, p. 92-100Article in journal (Refereed) Published
Abstract [en]

As manufacturing companies pursue a servitization strategy, they are increasingly relying on developing digitalization capabilities to interact and co-create value with their customers. However, many lack an understanding of what constitutes digitalization capabilities and how they can create value with customers. To address these questions, the study builds on qualitative data from four industrial manufacturing firms to conceptualize three underlying subcomponents of digitalization capabilities, namely, intelligence capability, connect capability, and analytic capability. The study identifies and explains how digitalization capabilities enable value co-creation with customers through perceptive and responsive mechanisms. This study contributes to the servitization literature by showcasing how digitalization capabilities are enabling value co-creation in a business-to-business context.

Place, publisher, year, edition, pages
John Wiley & Sons, 2017
Keywords
Digitalization, Value Co-Creation, Servitization, Capabilities
National Category
Other Engineering and Technologies Business Administration
Research subject
Entrepreneurship and Innovation
Identifiers
urn:nbn:se:hj:diva-42129 (URN)10.1002/mar.20975 (DOI)000393657400006 ()2-s2.0-85006377295 (Scopus ID)
Available from: 2018-11-26 Created: 2018-11-26 Last updated: 2025-02-10Bibliographically approved
Lenka, S., Sjödin, D. R., Parida, V. & Wincent, J. (2017). How individual tactics facilitate servitization efforts in manufacturing firms. In: : . Paper presented at The 7th Global Innovation and Knowledge Academy (GIKA), 28 to 30 of June 2017, Lisbon, Portugal.
Open this publication in new window or tab >>How individual tactics facilitate servitization efforts in manufacturing firms
2017 (English)Conference paper, Published paper (Other academic)
National Category
Business Administration
Identifiers
urn:nbn:se:hj:diva-42138 (URN)
Conference
The 7th Global Innovation and Knowledge Academy (GIKA), 28 to 30 of June 2017, Lisbon, Portugal
Available from: 2018-11-26 Created: 2018-11-26 Last updated: 2018-11-26
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0003-0401-033X

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