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Lind, Mikael
Publications (10 of 28) Show all publications
Lind, M. & Seigerroth, U. (2015). Collaborative Process Modeling and Process Design: The Intersport Case Study (2ed.). In: Jan vom Brocke, Michael Rosemann (Ed.), Handbook of Business Process Management 1: Introduction, Methods, and Information Systems (pp. 301-321). Heidelberg: Springer
Open this publication in new window or tab >>Collaborative Process Modeling and Process Design: The Intersport Case Study
2015 (English)In: Handbook of Business Process Management 1: Introduction, Methods, and Information Systems / [ed] Jan vom Brocke, Michael Rosemann, Heidelberg: Springer, 2015, 2, p. 301-321Chapter in book (Refereed)
Abstract [en]

The need for alignment between business strategies and business processes is today manifested in many different ways. This chapter presents experiences from a collaborative process modeling and process design effort performed at Intersport Sweden. The main purpose with the process modelling and process design was to serve, as a solid base for the transformation of Intersport Sweden into the future. In this effort an important part was that the new process design was in clear alignment with the new strategic business model. By a collaborative co-design approach for deriving and designing business process models diverse stakeholders’ knowledge and interest were captured in the development of tangible process descriptions of the future. The new strategic business plan has through collaborative process design been given a meaning and participating actors have become committed to implement this new business strategy.

Place, publisher, year, edition, pages
Heidelberg: Springer, 2015 Edition: 2
National Category
Electrical Engineering, Electronic Engineering, Information Engineering Computer and Information Sciences
Identifiers
urn:nbn:se:hj:diva-24803 (URN)10.1007/978-3-642-45100-3_13 (DOI)978-3-642-45099-0 (ISBN)978-3-642-45100-3 (ISBN)
Available from: 2014-09-25 Created: 2014-09-25 Last updated: 2018-06-12Bibliographically approved
Cronholm, S., Göbel, H., Lind, M. & Seigerroth, U. (2011). Collaborative practice - an action research approach to efficient ITSM. In: 1 st International & Inter-disciplinary Workshop on Practice Research: . Paper presented at International & Inter-disciplinary Workshop on Practice Research.
Open this publication in new window or tab >>Collaborative practice - an action research approach to efficient ITSM
2011 (English)In: 1 st International & Inter-disciplinary Workshop on Practice Research, 2011Conference paper, Published paper (Refereed)
Abstract [en]

This paper addresses collaborative research as an action research approach. Many times action research is described as embracing one research organisation and one business organisation. We are challenging this view by introducing the concept of collaborative practice. A collaborative practice can be seen as a cluster of local practices and researchers working together. In this way, a collaborative practice should enable joint learning between, and joint development efforts for, several business practices as well as contributing to general practice and the scientific body of knowledge. Based on a case study within efficient IT Service Management (ITSM), the concept of collaborative practice and its relation to other adjacent concepts (such as local practice, general practice and scientific body of knowledge) have been characterized. Our results should be viewed as preliminary since they are gathered from an ongoing project.

Keywords
practice research, action research, qualitative studies
National Category
Electrical Engineering, Electronic Engineering, Information Engineering Information Systems, Social aspects
Identifiers
urn:nbn:se:hj:diva-25091 (URN)
Conference
International & Inter-disciplinary Workshop on Practice Research
Available from: 2014-10-31 Created: 2014-10-31 Last updated: 2018-09-03
Lind, M. & Seigerroth, U. (2010). Collaborative Process Modeling: The Intersport Case Study. In: Jan vom Brocke, Michael Rosemann (Ed.), Handbook on business process management: 1: introduction, methods and information systems. Berlin: Springer
Open this publication in new window or tab >>Collaborative Process Modeling: The Intersport Case Study
2010 (English)In: Handbook on business process management: 1: introduction, methods and information systems / [ed] Jan vom Brocke, Michael Rosemann, Berlin: Springer , 2010Chapter in book (Other (popular science, discussion, etc.))
Abstract [en]

Business strategies need to be aligned with business process models. In this chap-ter experiences from a collaborative process modeling effort performed at Inter-sport, Sweden, for the purpose of creating a solid base for taking a business into the future will be elaborated on. In this effort the new process design is aligned with strategic goals. By a co-design approach for deriving business process mod-els diverse stakeholders’ knowledge and interest are captured in the development of tangible descriptions of the future. Business plans are given a meaning and par-ticipating actors become committed to implement business strategies.

Place, publisher, year, edition, pages
Berlin: Springer, 2010
Keywords
Collaborative process modeling, Process design, Business and IT alignment
National Category
Social Sciences
Identifiers
urn:nbn:se:hj:diva-10407 (URN)9783642004155 (ISBN)
Note

Forthcoming

Available from: 2009-09-23 Created: 2009-09-23 Last updated: 2015-11-09Bibliographically approved
Lind, M. & Seigerroth, U. (2010). Multi-Layered Process Modeling for Business and IT Alignment. In: 2010 43rd Hawaii International Conference on System Sciences (HICSS): . Paper presented at HICSS43 - Hawaii International Conference on System Science, 5-8 Jan. 2010, Honolulu, Hawaii (pp. 1-10).
Open this publication in new window or tab >>Multi-Layered Process Modeling for Business and IT Alignment
2010 (English)In: 2010 43rd Hawaii International Conference on System Sciences (HICSS), 2010, p. 1-10Conference paper, Published paper (Refereed)
Abstract [en]

In information systems research, significant attention has been paid to the discrepancy between organizational context and technology. In the IS discourse this is, among other initiatives, expressed as the need to create alignment between business and IT. Translated into the domain of business process management (BPM), this will put demand on achieving alignment between used models in process modeling. An action research approach has been adopted to explore a multi-layered thinking in process modeling, which has been validated through the development and application of a multi-layered framework with a consultancy firm. Applying the multi-layered framework has addressed three areas of concern related to managing alignment 1) focal areas, 2) abstraction levels, and 3) degree of formalism. In this setting, a multi-layered thinking during process modeling and design has facilitated managing alignment of business and IS/IT. Further research however concerns the application of the framework in other settings.

Keywords
Process modeling, Business and IT alignment, Process design
National Category
Computer and Information Sciences
Identifiers
urn:nbn:se:hj:diva-10405 (URN)10.1109/HICSS.2010.280 (DOI)978-1-4244-5509-6 (ISBN)
Conference
HICSS43 - Hawaii International Conference on System Science, 5-8 Jan. 2010, Honolulu, Hawaii
Available from: 2009-09-23 Created: 2009-09-23 Last updated: 2018-01-13Bibliographically approved
Seigerroth, U. & Lind, M. (2009). Bringing Contextual Dimensions into The improvement of Information System Development Practices. In: Proceeedings of the Forty-Second Annual Hawaii International Conference on System Sciences: . Paper presented at The Forty-Second Annual Hawaii International Conference on System Sciences, Los Alamitos, California (pp. 286). Los Alamitos: IEEE Computer Society
Open this publication in new window or tab >>Bringing Contextual Dimensions into The improvement of Information System Development Practices
2009 (English)In: Proceeedings of the Forty-Second Annual Hawaii International Conference on System Sciences, Los Alamitos: IEEE Computer Society , 2009, p. 286-Conference paper, Published paper (Refereed)
Abstract [en]

Significant attention has been paid to the improvement of system development practices. There are theories and methods that are to be used for such improvement purposes. The criticism towards these theories and methods is that many of them have a narrow focus on the system development process, methods, and tools. Too little attention is paid to business orientation, organisational aspects and social factors. In this paper we present a framework that goes beyond this narrow focus in order to serve as a support for directing focus during improvement of system development practices. The development of the framework has been driven by experiences derived from four action research projects focusing on the improvement of system development practices. Generated categories from these experiences have been validated theoretically and internally through a multi-grounded theory development process in order to arrive at a practical theory.

Place, publisher, year, edition, pages
Los Alamitos: IEEE Computer Society, 2009
Keywords
Software process improvement, System development practice, Action research, Multi grounded theory
National Category
Computer and Information Sciences
Identifiers
urn:nbn:se:hj:diva-5961 (URN)978-0-7695-3450-3 (ISBN)
Conference
The Forty-Second Annual Hawaii International Conference on System Sciences, Los Alamitos, California
Available from: 2008-09-16 Created: 2008-09-16 Last updated: 2018-01-12Bibliographically approved
Lind, M. & Nicklas, S. (2008). A Pragmatic Conception of Service Encounters. In: The Inaugural meeting of The AIS Special Interest Group on Pragmatist IS Research (SIGPrag 2008) at International Conference on Information Systems (ICIS2008): (pp. 43-48). : www.sigprag.org
Open this publication in new window or tab >>A Pragmatic Conception of Service Encounters
2008 (English)In: The Inaugural meeting of The AIS Special Interest Group on Pragmatist IS Research (SIGPrag 2008) at International Conference on Information Systems (ICIS2008), www.sigprag.org , 2008, p. 43-48Conference paper, Published paper (Other academic)
Abstract [en]

A service encounter is conceived as an interactive process between a service provider and a service receiver. It has however largely been analyzed as a non-interactive phenomenon which lead to a superficial and incomplete understanding of the dynamics of service encounters as an interactive process. The purpose of this paper is to explore whether pragmatic concepts could form a foundation for the conception of service encounters as an interactive phenomenon. The results show that in order to capture the essence of interaction in service encounters from a pragmatic view researchers should turn to the concept of action. In order to avoid a one-side view (the customer or the company/company representative) of the service encounter the inter-related actions need to be taken into consideration.

Place, publisher, year, edition, pages
www.sigprag.org, 2008
Keywords
Service encounters, pragmatics, interaction, action
National Category
Information Systems Economics and Business
Identifiers
urn:nbn:se:hj:diva-7284 (URN)
Note
COMPLETE REFERENCE: Lind M., Salomonson N. (2008) A Pragmatic Conception of Service Encounters, The Inaugural meeting of The AIS Special Interest Group on Pragmatist IS Research (SIGPrag 2008) at International Conference on Information Systems (ICIS2008), FranceAvailable from: 2009-01-07 Created: 2009-01-07 Last updated: 2018-01-13Bibliographically approved
Lind, M. & Salomonson, N. (2008). An Efficient Customer Service: Finding a Balance between Self-Service Technology and Inter-Personal Interaction. In: Proceedings of The 5th International Conference on Action in Language, Organisations and Information Systems (ALOIS*2008), 5–6 May 2008, Venice, Italy: (pp. 53-68). Italy: University of Trento
Open this publication in new window or tab >>An Efficient Customer Service: Finding a Balance between Self-Service Technology and Inter-Personal Interaction
2008 (English)In: Proceedings of The 5th International Conference on Action in Language, Organisations and Information Systems (ALOIS*2008), 5–6 May 2008, Venice, Italy, Italy: University of Trento , 2008, p. 53-68Conference paper, Published paper (Refereed)
Place, publisher, year, edition, pages
Italy: University of Trento, 2008
Keywords
Self-service technology, inter-personal interaction, customer service, conversation, conversation analysis, information systems actability
National Category
Information Systems Economics and Business
Identifiers
urn:nbn:se:hj:diva-7283 (URN)
Note
COMPLETE REFERENCE: Lind M., Salomonson N. (2008) "An Efficient Customer Service – Finding a Balance Between Self-service Technology and Inter-personal Interaction", in Ågerfalk P. J., Lind M., Jacucci G. (Eds.) Proceedings of the 5th International Conference on Action in Language, Organisations, and Information Systems, University of Trento, Italy, pp. 53-68Available from: 2009-01-07 Created: 2009-01-07 Last updated: 2018-01-13Bibliographically approved
Hedman, J., Lind, M., Forsgren, O. & Albinsson, L. (2008). Business Models for Public Private Partnership: The 3PBM framework. In: Collaboration and the Knowledge Economy: Issues, Applications, Case Studies (pp. 484-491). Amsterdam: IOS Press
Open this publication in new window or tab >>Business Models for Public Private Partnership: The 3PBM framework
2008 (English)In: Collaboration and the Knowledge Economy: Issues, Applications, Case Studies, Amsterdam: IOS Press , 2008, p. 484-491Conference paper, Published paper (Refereed)
Place, publisher, year, edition, pages
Amsterdam: IOS Press, 2008
Keywords
Private public partnership, e-Me, Living lab
National Category
Information Systems
Identifiers
urn:nbn:se:hj:diva-7279 (URN)978-1-58603-924-0 (ISBN)
Note
COMPLETE REFERENCE: Hedman J., Lind M., Forsgren O., Albinsson L. (2008) "Business Models for Public Private Partnership: The 3PBM framework" in Cunningham P., Cunningham M. (Eds.) Collaboration and the Knowledge Economy: Issues, Applications, Case Studies, IOS Press, Amsterdam, pp. 484-491Available from: 2009-01-07 Created: 2009-01-07 Last updated: 2018-01-13Bibliographically approved
Lind, M. & Goldkuhl, G. (2008). Categories of public e-services: an inquiry based on the e-diamond model. In: Collaboration and the Knowledge Economy: Issues, Applications, Case Studies (pp. 530-537). Amsterdam: IOS Press
Open this publication in new window or tab >>Categories of public e-services: an inquiry based on the e-diamond model
2008 (English)In: Collaboration and the Knowledge Economy: Issues, Applications, Case Studies, Amsterdam: IOS Press , 2008, p. 530-537Conference paper, Published paper (Refereed)
Place, publisher, year, edition, pages
Amsterdam: IOS Press, 2008
Series
, ISSN 1574-1230
Keywords
Middle-range categories, Informative, Performative
National Category
Information Systems
Identifiers
urn:nbn:se:hj:diva-7282 (URN)978-1-58603-924-0 (ISBN)
Note
COMPLETE REFERENCE: Lind M, Goldkuhl G. (2008) "Categories of public e-services - an inquiry based on the e-diamond model" in Cunningham P., Cunningham M. (Eds.) Collaboration and the Knowledge Economy: Issues, Applications, Case Studies, IOS Press, Amsterdam, pp. 530-537Available from: 2009-01-07 Created: 2009-01-07 Last updated: 2018-01-13Bibliographically approved
Lind, M. & Forsgren, O. (2008). Co-design and Web 2.0: Theoretical foundations and application. In: Collaboration and the Knowledge Economy: Issues, Applications, Case Studies (pp. 1105-1112). Amsterdam: IOS Press
Open this publication in new window or tab >>Co-design and Web 2.0: Theoretical foundations and application
2008 (English)In: Collaboration and the Knowledge Economy: Issues, Applications, Case Studies, Amsterdam: IOS Press , 2008, p. 1105-1112Conference paper, Published paper (Refereed)
Place, publisher, year, edition, pages
Amsterdam: IOS Press, 2008
Series
, ISSN 1574-1230
Keywords
e-Me, e-empowerment, collaboration, communities, mentality, co-design, web 2.0
National Category
Information Systems
Identifiers
urn:nbn:se:hj:diva-7281 (URN)978-1-58603-924-0 (ISBN)
Note
COMPLETE REFERENCE: Lind M., Forsgren O. (2008) "Co-design and Web 2.0: Theoretical foundations and application" in Cunningham P., Cunningham M. (Eds.) Collaboration and the Knowledge Economy: Issues, Applications, Case Studies, IOS Press, Amsterdam, pp. 1105-1112Available from: 2009-01-07 Created: 2009-01-07 Last updated: 2018-01-13Bibliographically approved
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