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Sansone, C. (2018). Critical operations capabilities in a high cost environment. (Licentiate dissertation). Jönköping: Jönköping University, School of Engineering
Open this publication in new window or tab >>Critical operations capabilities in a high cost environment
2018 (English)Licentiate thesis, comprehensive summary (Other academic)
Abstract [en]

Many manufacturing firms, driven by the goal of beating the competition, have relocated their manufacturing operations from a high to a low cost environment, creating issues for the western social welfare. In order to maintain manufacturing in high cost environments, firms located in such environments must improve their competitiveness.

Research has shown that firms need to be able to identify, develop and improve the operations capabilities that have the highest impact on the competitiveness. However, there is presently no coherent and contemporary framework of operations capabilities in the literature. There is also a lack of knowledge about operations capabilities in a high-cost environment. Therefore, the purpose of this research is to investigate critical operations capabilities in a high-cost environment.

This purpose has been addressed through two studies. The first investigated critical operations capabilities in a general environment, and was conducted through a systematic literature review (Paper I). The second study investigated critical operations capabilities in a high cost environment and was conducted through a focus group (Paper II) and a multiple case study (Paper III).

The result of this research is a framework of operations capabilities in a high cost environment. The framework includes seven dimensions and 23 operations capabilities. Specifically, the dimensions are: cost, quality, delivery, flexibility, service, innovation and environment. The findings revealed that quality is considered as the most critical dimension in a high cost environment, while environment is considered as the least critical in a high cost environment. The findings also revealed two additional operations capabilities in the empirical data, which are 'flow efficiency' and 'employee flexibility'.

This research contributes to the current body of knowledge by introducing a novel perspective and original thinking about operations capabilities in a high cost environment. The framework of operations capabilities could support both practitioners and researchers in the identification and development of critical operations capabilities for winning strategies in a high cost environment.

Place, publisher, year, edition, pages
Jönköping: Jönköping University, School of Engineering, 2018. p. 47
Series
JTH Dissertation Series ; 034
Keywords
capabilities, priorities, high cost environment, operations strategy
National Category
Business Administration
Identifiers
urn:nbn:se:hj:diva-38599 (URN)978-91-87289-35-4 (ISBN)
Supervisors
Available from: 2018-01-18 Created: 2018-01-18 Last updated: 2019-02-14Bibliographically approved
Sansone, C., Hilletofth, P. & Eriksson, D. (2018). Critical operations capabilities in a high cost environment. In: Proceedings of the 8th International Conference on Operations and Supply Chain Management: . Paper presented at International Conference on Operations and Supply Chain Management (OSCM), 9 – 12 September, 2018, Cranfield, UK.
Open this publication in new window or tab >>Critical operations capabilities in a high cost environment
2018 (English)In: Proceedings of the 8th International Conference on Operations and Supply Chain Management, 2018Conference paper, Published paper (Refereed)
National Category
Business Administration
Identifiers
urn:nbn:se:hj:diva-41437 (URN)
Conference
International Conference on Operations and Supply Chain Management (OSCM), 9 – 12 September, 2018, Cranfield, UK
Available from: 2018-09-14 Created: 2018-09-14 Last updated: 2019-02-13Bibliographically approved
Sansone, C., Hilletofth, P. & Eriksson, D. (2018). Critical operations capabilities in a high cost environment: A multiple case study. In: N. Kurniati, R. S. Dewi, D. S. Dewi, D. Hartanto, N. I. Arvitrida, P. D. Karningsih (Ed.), IOP Conference Series: Materials Science and Engineering. Paper presented at 1st International Conference on Industrial and Systems Engineering, IConISE 2017, 29 August 2017 through 30 August 2017. Institute of Physics Publishing (IOPP), 337(1), Article ID UNSP 012065.
Open this publication in new window or tab >>Critical operations capabilities in a high cost environment: A multiple case study
2018 (English)In: IOP Conference Series: Materials Science and Engineering / [ed] N. Kurniati, R. S. Dewi, D. S. Dewi, D. Hartanto, N. I. Arvitrida, P. D. Karningsih, Institute of Physics Publishing (IOPP), 2018, Vol. 337, no 1, article id UNSP 012065Conference paper, Published paper (Refereed)
Abstract [en]

Operations capabilities have been a popular research area for many years and several frameworks have been proposed in the literature. The current frameworks do not take specific contexts into consideration, for instance a high cost environment. This research gap is of particular interest since a manufacturing relocation process has been ongoing the last decades, leading to a huge amount of manufacturing being moved from high to low cost environments. The purpose of this study is to identify critical operations capabilities in a high cost environment. The two research questions were: What are the critical operations capabilities dimensions in a high cost environment? What are the critical operations capabilities in a high cost environment? A multiple case study was conducted and three Swedish manufacturing firms were selected. The study was based on the investigation of an existing framework of operations capabilities. The main dimensions of operations capabilities included in the framework were: cost, quality, delivery, flexibility, service, innovation and environment. Each of the dimensions included two or more operations capabilities. The findings confirmed the validity of the framework and its usefulness in a high cost environment and a new operations capability was revealed (employee flexibility).

Place, publisher, year, edition, pages
Institute of Physics Publishing (IOPP), 2018
Keywords
Industrial research, Manufacture, Systems engineering, Critical operations, High costs, High-to-low, Manufacturing firms, Multiple-case study, Operations capability, Quality, Delivery, Research questions, Costs
National Category
Business Administration
Identifiers
urn:nbn:se:hj:diva-40950 (URN)10.1088/1757-899X/337/1/012065 (DOI)000435191200065 ()2-s2.0-85046245747 (Scopus ID)
Conference
1st International Conference on Industrial and Systems Engineering, IConISE 2017, 29 August 2017 through 30 August 2017
Available from: 2018-07-05 Created: 2018-07-05 Last updated: 2019-02-13Bibliographically approved
Demartini, M., Pinna, C., Tonelli, F., Terzi, S., Sansone, C. & Testa, C. (2018). Food industry digitalization: from challenges and trends to opportunities and solutions. IFAC-PapersOnLine, 51(11), 1371-1378
Open this publication in new window or tab >>Food industry digitalization: from challenges and trends to opportunities and solutions
Show others...
2018 (English)In: IFAC-PapersOnLine, ISSN 2405-8963, Vol. 51, no 11, p. 1371-1378Article in journal (Refereed) Published
Abstract [en]

Over the last years, manufacturing companies have to face several challenges, mainly related to the volatility of the demand and to the continuously changing requirements, both from the customers and suppliers. In the meantime, new technological roadmaps and suggested interventions in manufacturing systems have been implemented. These solutions aim to exploit the high innovation and economic potential resulting from the continuing impact of rapidly advancing information and communication technology (ICT) in industry. This paper explores these topics focusing on the food sector. Indeed, companies belonging to this industry are facing global challenges, which can be met with the support of the information technologies (IT). The overall goal of this study is to help food companies toward digitalization, with a particular focus on the design and manufacturing processes. From the methodological point of view, Case Study has been used as research method. Furthermore, a questionnaire characterized by the different elements of the Manufacturing Value Modelling Methodology (MVMM) has been developed and used to gather information from companies. A framework for the digitalization process in the food industry has been developed basing on the results of a preliminary literature review and of different focus groups. On completion of the aforementioned framework, a list of enabling technologies has been discussed. These represent the technological solutions for the specific food issues highlighted by the framework. Finally, a case study has been accomplished in order to test and validate the contents’ framework.

Place, publisher, year, edition, pages
Elsevier, 2018
Keywords
Food design, food industry, food manufacturing, Industry 4.0, PLM food, Enabling technologies, Food designs, Food industries, Information and Communication Technologies, Manufacturing companies, Manufacturing process, Technological solution, Manufacture
National Category
Computer and Information Sciences
Identifiers
urn:nbn:se:hj:diva-41494 (URN)10.1016/j.ifacol.2018.08.337 (DOI)000445651000228 ()2-s2.0-85052879971 (Scopus ID)POAJTH2018;JTHLogistikIS (Local ID)POAJTH2018;JTHLogistikIS (Archive number)POAJTH2018;JTHLogistikIS (OAI)
Available from: 2018-09-19 Created: 2018-09-19 Last updated: 2019-04-09Bibliographically approved
Eriksson, D., Hilletofth, P., Ellram, L. & Sansone, C. (2018). To offshore or reshore: The battle of data points. Supply Chain Management Review, 22(3), 42-46
Open this publication in new window or tab >>To offshore or reshore: The battle of data points
2018 (English)In: Supply Chain Management Review, ISSN 1521-9747, Vol. 22, no 3, p. 42-46Article in journal (Other academic) Published
Abstract [en]

[...]our research shows that not all offshoring decisions are based on the best methods or information. [...]a series of incorrect decisions made offshoring look like a great decision when it was not. [...]after years of outsourcing, Plant A was still the same size and unable to trim its overhead despite lower production levels. [...]one product became so expensive to produce internally that it was priced too high and failed in the market while lower-cost competitors thrive today.

Place, publisher, year, edition, pages
E H Publishing, Inc., 2018
Keywords
Manufacturing, Six Sigma, Suppliers, Offshore, Employees, Employment, Decision making, Cost control, Overhead costs
National Category
Business Administration
Identifiers
urn:nbn:se:hj:diva-39378 (URN)JTHLogistikIS (Local ID)JTHLogistikIS (Archive number)JTHLogistikIS (OAI)
Available from: 2018-05-08 Created: 2018-05-08 Last updated: 2019-02-13Bibliographically approved
Sansone, C., Hilletofth, P., Eriksson, D. & Pinna, C. (2017). An analysis of critical operations capabilities in a high cost environment: A multiple case study. In: Proceedings of the 24th International Annual EurOMA Conference: . Paper presented at The 24th EurOMA conference, 1st-5th July 2017, Edinburgh. International Annual EurOMA Conference
Open this publication in new window or tab >>An analysis of critical operations capabilities in a high cost environment: A multiple case study
2017 (English)In: Proceedings of the 24th International Annual EurOMA Conference, International Annual EurOMA Conference, 2017Conference paper, Published paper (Refereed)
Place, publisher, year, edition, pages
International Annual EurOMA Conference, 2017
National Category
Business Administration
Identifiers
urn:nbn:se:hj:diva-36792 (URN)
Conference
The 24th EurOMA conference, 1st-5th July 2017, Edinburgh
Available from: 2017-08-07 Created: 2017-08-07 Last updated: 2018-09-20Bibliographically approved
Sansone, C., Hilletofth, P. & Eriksson, D. (2017). Critical operations capabilities for competitive manufacturing: A systematic review. Industrial management + data systems, 117(5), 801-837
Open this publication in new window or tab >>Critical operations capabilities for competitive manufacturing: A systematic review
2017 (English)In: Industrial management + data systems, ISSN 0263-5577, E-ISSN 1758-5783, Vol. 117, no 5, p. 801-837Article in journal (Refereed) Published
Abstract [en]

Purpose

The purpose of this paper is to investigate systematically the topic of operations capabilities within the operations strategy area. The output is a framework that will benefit researchers and firms to gain a more complete understanding of critical operations capabilities.

Design/methodology/approach

The research methodology is a systematic literature review. The aim of this study is to provide a snapshot of the diversity of studies being conducted in the field of operations capabilities, within the operations strategy area. In total, 157 papers were taken into consideration. Various operations capabilities were identified and synthesized in a conceptual framework.

Findings

The output of this paper is a conceptual framework of critical operations capabilities. Different operations capabilities and dimensions were identified in the literature. In total, seven dimensions were identified and included in the framework: cost, quality, delivery, flexibility, service, innovation, and environment.

Research limitations/implications

This research was conducted through a systematic literature review. The framework presented in this paper provides a summary of critical operations capabilities, and in addition theoretical support for managers and firms wishing to formulate an operations strategy.

Practical implications

In general, this research sets the basis for managers and practitioners concerning the formulation of successful operations strategies. In the long term, a deeper understanding and shared knowledge about competitive priorities and operations capabilities can positively influence the success of firms.

Originality/value

This paper extends the theory by providing researchers and managers with updated knowledge on operations capabilities.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2017
Keywords
Strategy, Operations, Review, Capability, Priority
National Category
Business Administration
Identifiers
urn:nbn:se:hj:diva-31605 (URN)10.1108/IMDS-02-2016-0066 (DOI)000404805200002 ()2-s2.0-85019591820 (Scopus ID)
Available from: 2016-08-31 Created: 2016-08-31 Last updated: 2018-01-18Bibliographically approved
Edh Mirzaei, N., Wlazlak, P., Sansone, C. & Hilletofth, P. (2016). Challenges with competitive manufacturing in high cost environment. In: Proceedings of the 23rd International Annual EurOMA Conference, Trondheim, Norway: . Paper presented at The 23rd EurOMA conference, 17th-22nd of June 2016, Trondheim, Norway. International Annual EurOMA Conference
Open this publication in new window or tab >>Challenges with competitive manufacturing in high cost environment
2016 (English)In: Proceedings of the 23rd International Annual EurOMA Conference, Trondheim, Norway, International Annual EurOMA Conference, 2016Conference paper, Published paper (Refereed)
Place, publisher, year, edition, pages
International Annual EurOMA Conference, 2016
National Category
Business Administration
Identifiers
urn:nbn:se:hj:diva-31601 (URN)978-82-303-3277-1 (ISBN)
Conference
The 23rd EurOMA conference, 17th-22nd of June 2016, Trondheim, Norway
Available from: 2016-08-31 Created: 2016-08-31 Last updated: 2018-09-12Bibliographically approved
Sansone, C., Hilletofth, P. & Eriksson, D. (2016). Critical operations capabilities in a high cost environment: A focus group study. In: Proceedings of the 7th International Conference on Operations and Supply Chain Management: . Paper presented at International Conference on Operations and Supply Chain Management (OSCM), Phuket, 18–21 December, 2016..
Open this publication in new window or tab >>Critical operations capabilities in a high cost environment: A focus group study
2016 (English)In: Proceedings of the 7th International Conference on Operations and Supply Chain Management, 2016Conference paper, Published paper (Refereed)
National Category
Business Administration
Identifiers
urn:nbn:se:hj:diva-34449 (URN)
Conference
International Conference on Operations and Supply Chain Management (OSCM), Phuket, 18–21 December, 2016.
Available from: 2016-12-20 Created: 2016-12-20 Last updated: 2017-05-18Bibliographically approved
Sansone, C. & Hilletofth, P. (2016). Critical operations capabilities in high cost environment: A case study. In: Proceedings of the 23rd International Annual EurOMA Conference, Trondheim, Norway: . Paper presented at The 23rd EurOMA conference, 17th-22nd of June 2016, Trondheim, Norway. International Annual EurOMA Conference
Open this publication in new window or tab >>Critical operations capabilities in high cost environment: A case study
2016 (English)In: Proceedings of the 23rd International Annual EurOMA Conference, Trondheim, Norway, International Annual EurOMA Conference, 2016Conference paper, Published paper (Refereed)
Place, publisher, year, edition, pages
International Annual EurOMA Conference, 2016
National Category
Business Administration
Identifiers
urn:nbn:se:hj:diva-31600 (URN)978-82-303-3277-1 (ISBN)
Conference
The 23rd EurOMA conference, 17th-22nd of June 2016, Trondheim, Norway
Available from: 2016-08-31 Created: 2016-08-31 Last updated: 2018-09-12Bibliographically approved
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0002-3789-5608

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