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Publications (10 of 34) Show all publications
Engelseth, P. & Jafari, H. (2018). Marketing Complex Product Designs in the Contemporary Value Chain. International journal of value chain management, 9(4), 311-329
Open this publication in new window or tab >>Marketing Complex Product Designs in the Contemporary Value Chain
2018 (English)In: International journal of value chain management, ISSN 1741-5357, E-ISSN 1741-5365, ISSN 1741-5357, Vol. 9, no 4, p. 311-329Article in journal (Refereed) Published
Abstract [en]

Theory on supply postponement and speculation has gained widespread use in industry to mitigate risk and improve customer value. We suggest alternative conceptualisation of product customisation focusing in the emergent properties of production in a value chain context. Based on the transvection model, servitisation theory, contingency theory focusing on interdependencies and complexity, we discuss how a variety of goods, information and service deliverables may be timed in relation to each other to customise in relation to customer value objectives. Through a single case study of retail distribution practices, an alternative modelling of supply timing is empirically grounded. The ‘supply palette model’ is introduced based on a fundamental view on products as technically fragmented entities, as well as the fact that production includes product design as emergent through complex supplier-customer interaction. This model serves as a marketing tool founded inoperations practices by exposing the complexity of deliverables provided to customers associated with operational decision-making events. This study also exposes how marketing and supply chain management necessarily are, when supplying postponed products, integrated business functions.

Place, publisher, year, edition, pages
InderScience Publishers, 2018
Keywords
Alderson, Customer value, Postponement, Servitisation, Supply timing, Transvection
National Category
Business Administration
Identifiers
urn:nbn:se:hj:diva-39076 (URN)10.1504/IJVCM.2018.10015790 (DOI)2-s2.0-85055047014 (Scopus ID)JTHLogistikIS (Local ID)JTHLogistikIS (Archive number)JTHLogistikIS (OAI)
Available from: 2018-04-05 Created: 2018-04-05 Last updated: 2019-02-14Bibliographically approved
Sandberg, E. & Jafari, H. (2018). Retail supply chain responsiveness: Towards a retail-specific framework and a future research agenda. International Journal of Productivity and Performance Management, 67(9), 1977-1993
Open this publication in new window or tab >>Retail supply chain responsiveness: Towards a retail-specific framework and a future research agenda
2018 (English)In: International Journal of Productivity and Performance Management, ISSN 1741-0401, E-ISSN 1758-6658, Vol. 67, no 9, p. 1977-1993Article, review/survey (Refereed) Published
Abstract [en]

Purpose

The purpose of this paper is to review existing research on retail supply chain responsiveness, develop categories to be included in a retail-specific responsiveness framework, and identify future research areas within the scope of retail supply chain responsiveness.

Design/methodology/approach

This paper presents an inductive systematic literature review of 46 academic, peer-reviewed articles. Based around the two major review questions on retailers’ role in the creation of supply chain responsiveness and future research areas, an inductive, qualitative, content analysis was conducted. Further analysis was conducted by using the software NVivo 11.

Findings

Existing research are grouped into a framework of four categories that together span the existing research. The categories are labelled supply chain orchestration, market orientation, supply chain operations and supply management. Two to three subthemes in each category are presented. Thereafter, promising future research areas are outlined, covering methodological issues, theoretical underpinnings, inclusion of context variables and outcomes of retail supply chain responsiveness.

Research limitations/implications

The conducted systematic literature review has been limited to academic, peer-reviewed articles.

Practical implications

The findings of the paper constitute a promising initial step towards a retail-specific framework on retail supply chain responsiveness.

Originality/value

The paper questions the comprehensiveness of established models in responsiveness, and argues that existing “general” literature on supply chain responsiveness gives little guidance and structure to retailers’ specific role and involvement in supply chain responsiveness. In particular, the paper focusses on the retailers’ role for creation of supply chain responsiveness, which has not previously been addressed in research.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2018
Keywords
Supply chain, Flexibility, Responsiveness, Agility, Retail
National Category
Business Administration
Identifiers
urn:nbn:se:hj:diva-39440 (URN)10.1108/IJPPM-11-2017-0315 (DOI)000451336200028 ()2-s2.0-85057450580 (Scopus ID)
Available from: 2018-05-15 Created: 2018-05-15 Last updated: 2019-02-14Bibliographically approved
Berndt, A., Holmberg, U., Jafari, H., Hartmann, B. & Ots, M. (2017). Mobilapplikationer inom dagligvaruhandeln: Konsumtionens medialisering genom nya digitala tjänster. Stockholm: Handelsrådet
Open this publication in new window or tab >>Mobilapplikationer inom dagligvaruhandeln: Konsumtionens medialisering genom nya digitala tjänster
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2017 (Swedish)Report (Other academic)
Abstract [sv]

Denna rapport är en sammanfattning av forskningsprojektet ”Medialiserad shopping”. Utgångspunkten har varit ett intresse för hur digital teknik i allmänhet, och smarta telefoner i synnerhet, påverkar shopping i butik. De senaste tjugo åren har vi upplevt hur e-handelssektorn genomgått en kontinuerlig expansion och hur en allt större del av våra inköp kommit att göras online. Samtidigt hade vi inför projektet en känsla av att kunskapen om matvarubutiker och deras relation till den nya digitala tekniken var otillräcklig – i synnerhet som användandet av smarta telefoner i praktiken innebär att konsumenter tar med sig sina egna datorer till butiken och på så sätt skapar en köpupplevelse som på samma gång är fysisk och digital. Hur påverkar detta oss konsumenter och vårt sätt att handla?

För detaljhandelns del så ligger ännu så länge utvecklingen av shoppingappar, användande av platsbaserad teknik, individualisering och digitala tjänster i butik i sin linda. Vi har bara påbörjat utforskandet av hur shoppingupplevelsen i butik kan berikas och förädlas med hjälp av digital teknik.

Inom ramen för detta projekt har vi under de gångna två åren utfört ett antal studier på en rad olika platser, och denna rapport sammanfattar och presenterar några av de viktigaste resultaten från vårt arbete. Vi är givetvis mycket tacksamma gentemot alla de som hjälpt oss längs vägen och vill passa på att tacka Handelsrådet (Andreas Hedlund, Lena Strålsjö och Jenny Dahlerus), deltagande företag, sponsorer och deltagare i referensgrupper.

Place, publisher, year, edition, pages
Stockholm: Handelsrådet, 2017. p. 42
Series
Handelsrådets rapportserie ; 2017:6
National Category
Business Administration
Identifiers
urn:nbn:se:hj:diva-37115 (URN)978-91-86508-45-6 (ISBN)
Available from: 2017-09-01 Created: 2017-09-01 Last updated: 2017-09-01Bibliographically approved
Sandberg, E. & Jafari, H. (2016). A systematic review of retail supply chain responsiveness. In: : . Paper presented at The 5th Nordic Retail and Wholesale Conference, Aarhus, Denmark, 8-9 November, 2016.. Nordic Retail and Wholesale Association (NRWA)
Open this publication in new window or tab >>A systematic review of retail supply chain responsiveness
2016 (English)Conference paper, Oral presentation with published abstract (Refereed)
Place, publisher, year, edition, pages
Nordic Retail and Wholesale Association (NRWA), 2016
Keywords
Retail, responsiveness, flexibility, agility, market-orientation
National Category
Business Administration
Identifiers
urn:nbn:se:hj:diva-35045 (URN)
Conference
The 5th Nordic Retail and Wholesale Conference, Aarhus, Denmark, 8-9 November, 2016.
Available from: 2017-02-10 Created: 2017-02-10 Last updated: 2018-09-12Bibliographically approved
Jafari, H. & Ots, M. (2016). Omni-Channel Innovation in Grocery Retailing: The Drivers of Mobile Shopping. In: : . Paper presented at The 5th Nordic Retail and Wholesale Conference (NRWC), 8-10 November, Aarhus University, Denmark. Nordic Retail and Wholesale Association (NRWA)
Open this publication in new window or tab >>Omni-Channel Innovation in Grocery Retailing: The Drivers of Mobile Shopping
2016 (English)Conference paper, Oral presentation with published abstract (Refereed)
Place, publisher, year, edition, pages
Nordic Retail and Wholesale Association (NRWA), 2016
National Category
Business Administration
Identifiers
urn:nbn:se:hj:diva-35042 (URN)
Conference
The 5th Nordic Retail and Wholesale Conference (NRWC), 8-10 November, Aarhus University, Denmark
Funder
Swedish Retail and Wholesale Development Council
Available from: 2017-02-09 Created: 2017-02-09 Last updated: 2018-09-12Bibliographically approved
Jafari, H., Nyberg, A. & Hilletofth, P. (2016). Postponement and logistics flexibility in retailing: A multiple case study from Sweden. Industrial management + data systems, 116(3), 445-465
Open this publication in new window or tab >>Postponement and logistics flexibility in retailing: A multiple case study from Sweden
2016 (English)In: Industrial management + data systems, ISSN 0263-5577, E-ISSN 1758-5783, Vol. 116, no 3, p. 445-465Article in journal (Refereed) Published
Abstract [en]

Purpose – The purpose of this paper is to explore how postponement is applied in retailing and how such application is connected to logistics flexibility.

Design/methodology/approach – An overview of the established typological classifications of postponement and logistics flexibility is presented followed by empirical results from three case studies of retailers of electronics, furniture, and grocery in Sweden. The study relies on primary qualitative data gathered on the retailers as well as secondary material on some suppliers including logistics providers for further insight.

Findings – The results of the study show that retailers have different practices when it comes to postponement and speculation; however, there is a growing tendency toward postponement among retailers by exploring new means of applying postponement. The results reveal that retailers that have higher application of postponement seem to be more flexible in their logistics operations.

Research limitations/implications – The paper provides direction for further empirical research of the topic, by indicating the application of postponement is not constrained to the point of purchase and could be extended by involving consumers as well as capitalizing on suppliers’ competences and capabilities. Especially, sales services, software, and upgrades could provide opportunity for further expanding the concept.

Originality/value – The paper contributes to the existing literature on logistics practices of postponement and speculation, as well as logistics flexibility by focussing on retail firms in Sweden. Most of the prior scholarly work on postponement and flexibility is on the manufacturing context.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2016
Keywords
Sweden, Retailing, Postponement, Logistics flexibility
National Category
Business Administration
Identifiers
urn:nbn:se:hj:diva-25689 (URN)10.1108/IMDS-06-2015-0257 (DOI)000376139400005 ()2-s2.0-84962385636 (Scopus ID)
Funder
Swedish Retail and Wholesale Development Council
Available from: 2015-01-15 Created: 2015-01-15 Last updated: 2018-10-16Bibliographically approved
Sandberg, E. & Jafari, H. (2016). Retail supply chain responsiveness: A systematic literature review and future research agenda. In: NOFOMA 2016 - Proceedings of the 28th Annual Nordic Logistics Research Network Conference: . Paper presented at The 28th Annual Nordic Logistics Research Network (NOFOMA) Conference, Turku, 4-6 June, 2016. (pp. 719-721). Turku: Nordic Logistics Research Network
Open this publication in new window or tab >>Retail supply chain responsiveness: A systematic literature review and future research agenda
2016 (English)In: NOFOMA 2016 - Proceedings of the 28th Annual Nordic Logistics Research Network Conference, Turku: Nordic Logistics Research Network, 2016, p. 719-721Conference paper, Oral presentation with published abstract (Refereed)
Place, publisher, year, edition, pages
Turku: Nordic Logistics Research Network, 2016
Keywords
Retail, responsiveness, flexibility, agility, market-orientation
National Category
Business Administration
Identifiers
urn:nbn:se:hj:diva-35046 (URN)9789512965175 (ISBN)
Conference
The 28th Annual Nordic Logistics Research Network (NOFOMA) Conference, Turku, 4-6 June, 2016.
Available from: 2017-02-10 Created: 2017-02-10 Last updated: 2018-09-12Bibliographically approved
Jafari, H. & Ots, M. (2016). The Road to Omni-Channel – The Drivers of Shopping Apps in Grocery Retailing. In: The store and the Internet of Things: retail operations, marketing and beyond: . Paper presented at Colloquium on European Research in Retailing, Toulouse, June 2-4, 2016 (pp. 126-129). Toulouse
Open this publication in new window or tab >>The Road to Omni-Channel – The Drivers of Shopping Apps in Grocery Retailing
2016 (English)In: The store and the Internet of Things: retail operations, marketing and beyond, Toulouse, 2016, p. 126-129Conference paper, Oral presentation with published abstract (Refereed)
Place, publisher, year, edition, pages
Toulouse: , 2016
National Category
Business Administration
Identifiers
urn:nbn:se:hj:diva-30272 (URN)
Conference
Colloquium on European Research in Retailing, Toulouse, June 2-4, 2016
Projects
Mediatization of Shopping
Funder
Swedish Retail and Wholesale Development Council
Available from: 2016-06-06 Created: 2016-06-06 Last updated: 2016-06-15Bibliographically approved
Jafari, H., Nyberg, A., Osnes, T.-L. & Schmitz, A. (2015). Customization in bicycle retailing. Journal of Retailing and Consumer Services, 23, 77-90
Open this publication in new window or tab >>Customization in bicycle retailing
2015 (English)In: Journal of Retailing and Consumer Services, ISSN 0969-6989, E-ISSN 1873-1384, Vol. 23, p. 77-90Article in journal (Refereed) Published
Abstract [en]

The purpose of this paper is to explore the process of customization by investigating how retailers and consumers interact in bicycle retailing. The paper focuses on three high-end bicycle retailers. Building on qualitative data gathered through interviews and netnography, this study takes both retailers’ and consumers’ processes into account. The results show that retailers capitalize on external and internal opportunities for co-creation, including new technologies, production and distribution innovations, and social media. Retailers’ planning for co-creation plays a significant role in providing a unique shopping experience for consumers. This includes supply chain solutions such as effective inventory and warehousing systems, partnerships and outsourcing, tracking, and postponement, which facilitate simplicity. Retailers rely on feedback from consumers to improve their planning and implementation processes. In terms of consumer processes, several emotions are evident, including the sense of standing-out and self-esteem, fun and coolness, creativity and imagination, and most importantly, the possibility of reflecting one’s personality in self-designed bikes. Systems that are easy to interact with, such as interactive online configurators, contribute to consumers’ cognitive processes. Loyalty and positive word-of-mouth turns out to be a common manifestation of the behavior associated with such co-creation processes. We also reflect on how, by what means, and why consumers and retailers engage in co-creation through customization, mainly pertaining to learning and innovation. Our results also point to various possible outcomes from such processes for consumer and retailers; including expressing ones personality and individuality for consumers, and providing product variety efficiently, and boosting brand image for retailers.

Place, publisher, year, edition, pages
Elsevier, 2015
Keywords
Customization; Value co-creation; Bicycles; Netnography; Postponement
National Category
Business Administration
Identifiers
urn:nbn:se:hj:diva-25679 (URN)10.1016/j.jretconser.2014.12.004 (DOI)000358087800009 ()2-s2.0-84922032666 (Scopus ID)
Available from: 2015-01-15 Created: 2015-01-15 Last updated: 2018-10-16Bibliographically approved
Jafari, H. (2015). Logistics flexibility: A systematic review. International Journal of Productivity and Performance Management, 64(7), 947-970
Open this publication in new window or tab >>Logistics flexibility: A systematic review
2015 (English)In: International Journal of Productivity and Performance Management, ISSN 1741-0401, E-ISSN 1758-6658, Vol. 64, no 7, p. 947-970Article, review/survey (Refereed) Published
Abstract [en]

Purpose

There is a lack of consensus in conceptualizing and defining logistics flexibility as a distinct construct among supply chain scholars. The purpose of this paper is to systematically analyse the existing literature on logistics flexibility.

Design/methodology/approach

By taking a systematic approach to literature review, a total of 100 academic articles were content analysed. As a general framework, the classification broadly provided by Zhang, Vonderembse, & Lim (2002, 2003, 2005, 2006) was applied in order to increase the consistency and validity of the review.

Findings

The results show that logistics flexibility has gained an increasing academic attention in the past two decades in terms of the number of published articles. First, the various terminologies often used in relation to logistics flexibility are explored. Second, the definitions of logistics flexibility at various levels of analysis are presented along with methodological considerations of the current literature. It is shown that most of the existing articles claim to study the matter at the chain level. The main methodological tools used in studying logistics flexibility are revealed as well as the fact that the majority of the empirical studies correspond to the manufacturing industry. Moreover, a synthesis of the principal measures used to gauge logistics flexibility is provided. Finally, current and emerging themes in logistics flexibility research are highlighted. The study also underlines the main measures used in studying logistics flexibility.

Research limitations/implications

This paper only focuses on academic articles published in journals and does not include other contributions such as books, etc. The systematic literature review facilitates further conceptual and empirical studies; however, more narrative literature reviews could complement the results of this study.

Originality/value

This paper is unique in the sense that it specifically reviews the literature on logistics flexibility in a systematic fashion. The content analysis has been carried out using NVivo 10 enabling the systematic nature of the review as well as increasing the pedagogical value of the method.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2015
Keywords
Performance, Systematic literature review, Postponement, Uncertainty, Logistics flexibility
National Category
Business Administration
Identifiers
urn:nbn:se:hj:diva-25680 (URN)10.1108/IJPPM-05-2014-0069 (DOI)000213256400006 ()2-s2.0-84942068204 (Scopus ID)
Available from: 2015-01-15 Created: 2015-01-15 Last updated: 2018-06-08Bibliographically approved
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0001-7330-6500

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