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Seno, J. P., Pimenta, M. L., Hilletofth, P. & Eriksson, D. (2019). Cross-functional interconnectedness as an enabler of customer value. Journal of business & industrial marketing, 34(4), 821-835
Open this publication in new window or tab >>Cross-functional interconnectedness as an enabler of customer value
2019 (English)In: Journal of business & industrial marketing, ISSN 0885-8624, E-ISSN 2052-1189, Vol. 34, no 4, p. 821-835Article in journal (Refereed) Published
Abstract [en]

Purpose:

The purpose of this study is to analyze the processes of interconnectedness in cross-functional relationships involved in customer value enabling. Design/methodology/approach: In total, 20 in-depth interviews were conducted in three Brazilian companies from different industries. The critical incident technique was used for data collection and analysis. Content analysis was used to characterize the critical incidents within functional area networks.

Findings:

Six main critical incidents were identified within the studied relationships: process, urgency, lack of trust, capacity and demand imbalance, motivation and challenge. The results show situations in which the collaborative behavior of the actors generates customer value facilitation.

Research limitations/implications:

The firms studied are small and medium, located in an emerging economy and are resource-constrained. Further research could be performed in organizations in other countries with different sizes and resources. Future studies could also include customers within the analyzed functional networks to evaluate value-in-use behavior.

Practical implications:

Process, as a critical incident, may be composed of several elements that could affect the processes of value creation. Moreover, the adjustment between production capacity and demand should focus on avoiding propagation of functional problems through the processes. This focus may facilitate spontaneous community behavior and customer knowledge renewal.

Originality/value:

This paper generates new qualitative bases to characterize the interconnectedness within functional networks within the perspective of relationship marketing. The study of the internal functions and processes revealed several particularities that are not evidenced in the extant literature, which is concentrated in relationships among companies. The quality of the relationship among the members of a functional network may affect the effectiveness of the promises of customer value, more specifically in value enabling. © 2019, Emerald Publishing Limited.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2019
Keywords
Critical incident technique, Cross-functional relationships, Marketing promises
National Category
Business Administration
Identifiers
urn:nbn:se:hj:diva-43106 (URN)10.1108/JBIM-04-2017-0101 (DOI)000482299200013 ()2-s2.0-85059520252 (Scopus ID);JTHLogistikIS (Local ID);JTHLogistikIS (Archive number);JTHLogistikIS (OAI)
Available from: 2019-02-19 Created: 2019-02-19 Last updated: 2019-10-01Bibliographically approved
De Goey, H., Hilletofth, P. & Eriksson, D. (2019). Design-driven innovation: exploring enablers and barriers. European Business Review, 31(5), 721-743
Open this publication in new window or tab >>Design-driven innovation: exploring enablers and barriers
2019 (English)In: European Business Review, ISSN 0955-534X, E-ISSN 1758-7107, Vol. 31, no 5, p. 721-743Article in journal (Refereed) Published
Abstract [en]

Purpose – This study aims to explore the enablers and barriers to design-driven innovation, defined as the innovation of product meanings, in the product-development process. Previous research provides some insights into what enables and hinders design-driven innovation; however a detailed understanding of these factors is missing. Design/methodology/approach – A long-term case study was conducted at a furniture company between 2009 and 2016. Interviews were conducted with respondents within the company, as well as with partners such as retailers and designers. Findings – This paper presents an overview of the identified enablers and barriers. The results demonstrate that enablers and barriers occur in all phases of the product-development process. Second, the connections between enablers and barriers are presented. These are found both within and across different phases, and extend beyond the company’s influence. Research limitations/implications – This study demonstrates how the innovation of product meanings is influenced throughout all phases of the product-development process. Therefore, there is a need to go beyond the mere identification of enablers and barriers. More is gained from generating a thorough understanding of the causes and connections of these factors, including the changes over time. Practical implications – This study demonstrates the need for companies to be able to map what enables and hinders design-driven innovation in their product-development process, where a distinction needs to be made between internal and external factors, to enhance value creation. Originality/value – This study presents a rare long-term case study on design-driven innovation. This study provides new knowledge on the enablers and barriers a company faces while adapting its productdevelopment process to accommodate design-driven innovation.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2019
Keywords
Design-driven innovation, Product-development process, Product meanings, Furniture company
National Category
Production Engineering, Human Work Science and Ergonomics
Identifiers
urn:nbn:se:hj:diva-36127 (URN)10.1108/EBR-07-2018-0122 (DOI)000486505500007 ()2-s2.0-85073073877 (Scopus ID)
Available from: 2017-06-15 Created: 2017-06-15 Last updated: 2019-10-25Bibliographically approved
Rodriguez, R., Svensson, G., Høgevold, N. M. & Eriksson, D. (2019). Factors and determinants of value- and business-driven sustainability initiatives in health care organizations: intrinsic differences and extrinsic similarities. Corporate Governance : The International Journal of Effective Board Performance
Open this publication in new window or tab >>Factors and determinants of value- and business-driven sustainability initiatives in health care organizations: intrinsic differences and extrinsic similarities
2019 (English)In: Corporate Governance : The International Journal of Effective Board Performance, ISSN 1472-0701, E-ISSN 1758-6054Article in journal (Refereed) Epub ahead of print
Abstract [en]

Purpose: The purpose of this paper is to compare the similarities and differences relating to sustainability initiatives between health-care organizations. The aim is to provide a framework of factors and their determinants to enable a profiling of organizational sustainability initiatives.

Design/methodology/approach: Based on an inductive approach, judgmental sampling was applied to select relevant health-care organizations. Informants were identified according to their knowledge of their organizations’ sustainability initiatives.

Findings: Several factors and their determinants for characterizing differences and similarities were found. The results also reveal that organizational sustainability initiatives are either value-driven or business-driven.

Research limitations/implications: The reported framework of factors and their determinants serves the purpose of profiling organizational sustainability initiatives. Opportunities for further research are provided.

Practical implications: This paper provides managerial guidance for characterizing the differences and similarities with respect to organizational sustainability initiatives in relation to other organizations.

Originality/value: This study establishes a framework for characterizing organizational sustainability initiatives. It also contributes to reveal whether organizational sustainability initiatives are value – or business-driven and considers intrinsic-oriented differences and extrinsic-oriented similarities. 

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2019
Keywords
Business-driven, Health care, Spain, Sustainability, Value-driven
National Category
Business Administration
Identifiers
urn:nbn:se:hj:diva-45053 (URN)10.1108/CG-03-2019-0078 (DOI)000480626000010 ()2-s2.0-85066972778 (Scopus ID)
Available from: 2019-06-25 Created: 2019-06-25 Last updated: 2019-09-30
Høgevold, N. M., Svensson, G., Rodriguez, R. & Eriksson, D. (2019). Relative importance and priority of TBL elements on the corporate performance. Management of environmental quality, 30(3), 609-623
Open this publication in new window or tab >>Relative importance and priority of TBL elements on the corporate performance
2019 (English)In: Management of environmental quality, ISSN 1477-7835, E-ISSN 1758-6119, Vol. 30, no 3, p. 609-623Article in journal (Refereed) Published
Abstract [en]

Purpose: The purpose of this paper is to examine to what extent that a selection of economic, social and environmental factors is taken into corporate consideration (importance and priority) the longitudinal aspects of sustainable business practices.

Design/methodology/approach: This study is based on an inductive approach taking into account the longitudinal aspects and an in-depth case study of a Scandinavian manufacturer recognized for its initiatives and achievements of sustainable business practices.

Findings: The key informants indicated that economic factors are always important when it comes to sustainable business practices, social factors are to some extent important, and the environmental factors are generally important.

Research limitations/implications: The planning, implementation and follow-up of sustainable business practices and related efforts require a consideration of economic, social and environmental factors.

Practical implications: The framework of a triple bottom line (TBL) dominant logic for business sustainability applied may guide the corporate assessment to plan, implement and follow-up the importance and priority of the longitudinal aspects of sustainable business practices.

Originality/value: A TBL dominant logic for sustainable business practices adequately frames corporate efforts regarding importance and priority making a relevant contribution addressing the longitudinal aspects to complement existing theory and previous studies. 

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2019
Keywords
Longitudinal, Scandinavia, Sustainability, Sustainable, Triple bottom line
National Category
Environmental Management Business Administration
Identifiers
urn:nbn:se:hj:diva-42253 (URN)10.1108/MEQ-04-2018-0069 (DOI)000461046500007 ()2-s2.0-85054882673 (Scopus ID)JTHLogistikIS (Local ID)JTHLogistikIS (Archive number)JTHLogistikIS (OAI)
Available from: 2018-12-07 Created: 2018-12-07 Last updated: 2019-03-29Bibliographically approved
Hilletofth, P., Eriksson, D., Tate, W. & Kinkel, S. (2019). Right-shoring: Making resilient offshoring and reshoring decisions. Journal of Purchasing and Supply Management, 25(3), Article ID 100540.
Open this publication in new window or tab >>Right-shoring: Making resilient offshoring and reshoring decisions
2019 (English)In: Journal of Purchasing and Supply Management, ISSN 1478-4092, E-ISSN 1873-6505, Vol. 25, no 3, article id 100540Article in journal, Editorial material (Other academic) Published
Abstract [en]

The purpose of this special topic forum is to look at some current literature on the right-shoring debate. The papers that were selected for the special topic form use a range of qualitative and quantitative methodologies to answer specific research questions related to the right-shoring phenomenon. Each of the papers is summarized in this editorial to show the findings, implications and future research directions. The ideas from these manuscripts were used as a foundation to discuss the way in which research in this area should progress. What types of questions should we be asking as we seek to discover the best “shore”? What factors and variables should we consider in our future decisions? Are there differences across regions of the world? Research in this area has continued to progress, largely because of significant global economic, environmental and regulatory changes. The “shoring” decision appears to be an area where research is keeping up with, or potentially leading practice, but there is still more opportunity to advance decision making. The included papers address a number of factors related to specific geographies and factors related to the movement of manufacturing and products and services from one location to another.

Place, publisher, year, edition, pages
Elsevier, 2019
Keywords
Backshoring, Global, Local, Reshoring, Right-shoring, Value chain
National Category
Business Administration
Identifiers
urn:nbn:se:hj:diva-45338 (URN)10.1016/j.pursup.2019.100540 (DOI)000475996000005 ()2-s2.0-85067826226 (Scopus ID)
Available from: 2019-07-12 Created: 2019-07-12 Last updated: 2019-09-25Bibliographically approved
Rodriguez, R., Svensson, G. & Eriksson, D. (2018). Comparing and contrasting the evolution through time of organizational sustainability initiatives. International Journal of Quality and Service Sciences, 10(3), 296-315
Open this publication in new window or tab >>Comparing and contrasting the evolution through time of organizational sustainability initiatives
2018 (English)In: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703, Vol. 10, no 3, p. 296-315Article in journal (Refereed) Published
Abstract [en]

Purpose: The purpose of this study is to compare private and public hospitals’ sustainability actions, as well as to contrast their organizational evolution over time (i.e. past, present and expected future) in the Spanish health-care sector. Sustainability initiatives refer to organizations’ economic, social and environmental actions.

Design/methodology/approach: This study applies an inductive approach based on judgmental sampling and in-depth interviews of key informants at private and public hospitals in the Spanish health-care sector. Data were gathered from the executive in charge of corporate social responsibility in public hospitals and the directors of communication at private hospitals.

Findings: Although the private and public hospitals studied are in the same health-care industry and run similar operations, their organizational sustainability initiatives in the past, present and expected future differ. The scope of sustainability initiatives between private and public hospitals is different, compared through time. Who was and who is promoting, as well as who is going to promote sustainability initiatives, also differs between private and public hospitals.

Research limitations/implications: One limitation of this study is that it was undertaken exclusively in Spanish organizations from one industry, but this is also a benefit, as it enables a comparison and contrast of the evolution between private and public hospitals. Future research could focus on the evolution of organizational sustainability initiatives in other industries and countries.

Practical implications: The reported comparison of empirical findings between private and public hospitals, as well as the subsequent discussion contrasting these findings, yields various managerial implications in terms of the scope and promotor of sustainable actions.

Originality/value: This study differs from previous ones by exploring the evolutionary details of the organizational sustainability initiatives through time in both private and public hospitals. This study also makes a contribution by revealing common denominators and differentiators between private and public hospitals that operate in the same health-care industry. 

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2018
Keywords
Future, Past, Present, Private, Public, Sustainability
National Category
Health Care Service and Management, Health Policy and Services and Health Economy
Identifiers
urn:nbn:se:hj:diva-41570 (URN)10.1108/IJQSS-09-2017-0077 (DOI)000444240000006 ()2-s2.0-85053012175 (Scopus ID)JTHLogistikIS (Local ID)JTHLogistikIS (Archive number)JTHLogistikIS (OAI)
Available from: 2018-09-25 Created: 2018-09-25 Last updated: 2019-03-05Bibliographically approved
Hilletofth, P., Reitsma, E. & Eriksson, D. (2018). Coordination of new product development and supply chain management. In: Moreira, António Carrizo, Ferreira, Luís Miguel D. F., Zimmermann, Ricardo A. (Ed.), Innovation and Supply Chain Management: Relationship, Collaboration and Strategies (pp. 33-50). Cham: Springer
Open this publication in new window or tab >>Coordination of new product development and supply chain management
2018 (English)In: Innovation and Supply Chain Management: Relationship, Collaboration and Strategies / [ed] Moreira, António Carrizo, Ferreira, Luís Miguel D. F., Zimmermann, Ricardo A., Cham: Springer, 2018, p. 33-50Chapter in book (Refereed)
Abstract [en]

New product development (NPD) and supply chain management (SCM) enable companies to respond to new demands in a responsive manner. The scarcity of research addressing the coordination of NPD and SCM is notable. The purpose of this research is to identify and examine linkages between NPD and SCM through a case study that includes a Swedish furniture wholesaler. Several linkages that stress the need of using an integrative NPD process where the design functions are aligned with other main functions of the company were identified. For example, it was observed that a strong focus on the demand side (NPD) has induced high demands on the supply side (SCM) of the case company. Therefore, the NPD process to a larger extend needs to incorporate main supply functions and other sales-related functions that support the commercialization of the product. This promises to create a consumer-oriented business, especially needed in markets where products have short life cycles and where having a short time to market is crucial. Within future research, it will be interesting to expand this research to companies that operate in different markets and/or have different objectives and to provide an inclusive description of the consumer-oriented business model.

Place, publisher, year, edition, pages
Cham: Springer, 2018
Series
Contributions to Management Science, ISSN 1431-1941
National Category
Other Mechanical Engineering
Identifiers
urn:nbn:se:hj:diva-39380 (URN)10.1007/978-3-319-74304-2 (DOI)2-s2.0-85064879688 (Scopus ID)978-3-319-74303-5 (ISBN)978-3-319-74304-2 (ISBN)
Available from: 2018-05-09 Created: 2018-05-09 Last updated: 2019-05-27Bibliographically approved
Sansone, C., Hilletofth, P. & Eriksson, D. (2018). Critical operations capabilities in a high cost environment. In: Proceedings of the 8th International Conference on Operations and Supply Chain Management: . Paper presented at International Conference on Operations and Supply Chain Management (OSCM), 9 – 12 September, 2018, Cranfield, UK.
Open this publication in new window or tab >>Critical operations capabilities in a high cost environment
2018 (English)In: Proceedings of the 8th International Conference on Operations and Supply Chain Management, 2018Conference paper, Published paper (Refereed)
National Category
Business Administration
Identifiers
urn:nbn:se:hj:diva-41437 (URN)
Conference
International Conference on Operations and Supply Chain Management (OSCM), 9 – 12 September, 2018, Cranfield, UK
Available from: 2018-09-14 Created: 2018-09-14 Last updated: 2019-02-13Bibliographically approved
Sansone, C., Hilletofth, P. & Eriksson, D. (2018). Critical operations capabilities in a high cost environment: A multiple case study. In: N. Kurniati, R. S. Dewi, D. S. Dewi, D. Hartanto, N. I. Arvitrida, P. D. Karningsih (Ed.), IOP Conference Series: Materials Science and Engineering. Paper presented at 1st International Conference on Industrial and Systems Engineering, IConISE 2017, 29 August 2017 through 30 August 2017. Institute of Physics Publishing (IOPP), 337(1), Article ID UNSP 012065.
Open this publication in new window or tab >>Critical operations capabilities in a high cost environment: A multiple case study
2018 (English)In: IOP Conference Series: Materials Science and Engineering / [ed] N. Kurniati, R. S. Dewi, D. S. Dewi, D. Hartanto, N. I. Arvitrida, P. D. Karningsih, Institute of Physics Publishing (IOPP), 2018, Vol. 337, no 1, article id UNSP 012065Conference paper, Published paper (Refereed)
Abstract [en]

Operations capabilities have been a popular research area for many years and several frameworks have been proposed in the literature. The current frameworks do not take specific contexts into consideration, for instance a high cost environment. This research gap is of particular interest since a manufacturing relocation process has been ongoing the last decades, leading to a huge amount of manufacturing being moved from high to low cost environments. The purpose of this study is to identify critical operations capabilities in a high cost environment. The two research questions were: What are the critical operations capabilities dimensions in a high cost environment? What are the critical operations capabilities in a high cost environment? A multiple case study was conducted and three Swedish manufacturing firms were selected. The study was based on the investigation of an existing framework of operations capabilities. The main dimensions of operations capabilities included in the framework were: cost, quality, delivery, flexibility, service, innovation and environment. Each of the dimensions included two or more operations capabilities. The findings confirmed the validity of the framework and its usefulness in a high cost environment and a new operations capability was revealed (employee flexibility).

Place, publisher, year, edition, pages
Institute of Physics Publishing (IOPP), 2018
Keywords
Industrial research, Manufacture, Systems engineering, Critical operations, High costs, High-to-low, Manufacturing firms, Multiple-case study, Operations capability, Quality, Delivery, Research questions, Costs
National Category
Business Administration
Identifiers
urn:nbn:se:hj:diva-40950 (URN)10.1088/1757-899X/337/1/012065 (DOI)000435191200065 ()2-s2.0-85046245747 (Scopus ID)
Conference
1st International Conference on Industrial and Systems Engineering, IConISE 2017, 29 August 2017 through 30 August 2017
Available from: 2018-07-05 Created: 2018-07-05 Last updated: 2019-02-13Bibliographically approved
Engström, G., Hilletofth, P., Eriksson, D. & Sollander, K. (2018). Drivers and barriers of reshoring in the Swedish manufacturing industry. World Review of Intermodal Transportation Research (WRITR), 7(3), 195-220
Open this publication in new window or tab >>Drivers and barriers of reshoring in the Swedish manufacturing industry
2018 (English)In: World Review of Intermodal Transportation Research (WRITR), ISSN 1749-4729, E-ISSN 1749-4737, Vol. 7, no 3, p. 195-220Article in journal (Refereed) Published
Abstract [en]

The purpose of this study is to explore reshoring drivers and barriers in the Swedish manufacturing industry. The research is based on case research including five case companies from the Swedish manufacturing industry with experience of manufacturing reshoring. The empirical findings are compared to the existing literature to identify any potential gaps between the existing literature and the Swedish manufacturing context. The findings suggest that quality related issues, an increased degree of automation, and improved cost performance at the home base are the strongest reshoring drivers for Swedish manufacturing companies. The identified drivers and barriers are transferable and have the potential to be building blocks for researchers and practitioners to better understand the reshoring phenomena. The findings also show that further research should focus on reshoring drivers and barriers in relation to specific reshoring characteristics (e.g., ownership, scale of production being reshored, and position in the supply chain).

Place, publisher, year, edition, pages
InderScience Publishers, 2018
Keywords
reshoring; insourcing; offshoring; outsourcing; supply chain; Sweden
National Category
Business Administration
Identifiers
urn:nbn:se:hj:diva-37900 (URN)10.1504/WRITR.2018.093550 (DOI)2-s2.0-85050829597 (Scopus ID)
Available from: 2017-11-22 Created: 2017-11-22 Last updated: 2019-02-13Bibliographically approved
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0002-1627-8459

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