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Publications (10 of 159) Show all publications
Hilletofth, P., Reitsma, E. & Eriksson, D. (2018). Coordination of new product development and supply chain management. In: Moreira, António Carrizo, Ferreira, Luís Miguel D. F., Zimmermann, Ricardo A. (Ed.), Innovation and Supply Chain Management: Relationship, Collaboration and Strategies (pp. 33-50). Cham: Springer
Open this publication in new window or tab >>Coordination of new product development and supply chain management
2018 (English)In: Innovation and Supply Chain Management: Relationship, Collaboration and Strategies / [ed] Moreira, António Carrizo, Ferreira, Luís Miguel D. F., Zimmermann, Ricardo A., Cham: Springer, 2018, p. 33-50Chapter in book (Refereed)
Abstract [en]

New product development (NPD) and supply chain management (SCM) enable companies to respond to new demands in a responsive manner. The scarcity of research addressing the coordination of NPD and SCM is notable. The purpose of this research is to identify and examine linkages between NPD and SCM through a case study that includes a Swedish furniture wholesaler. Several linkages that stress the need of using an integrative NPD process where the design functions are aligned with other main functions of the company were identified. For example, it was observed that a strong focus on the demand side (NPD) has induced high demands on the supply side (SCM) of the case company. Therefore, the NPD process to a larger extend needs to incorporate main supply functions and other sales-related functions that support the commercialization of the product. This promises to create a consumer-oriented business, especially needed in markets where products have short life cycles and where having a short time to market is crucial. Within future research, it will be interesting to expand this research to companies that operate in different markets and/or have different objectives and to provide an inclusive description of the consumer-oriented business model.

Place, publisher, year, edition, pages
Cham: Springer, 2018
Series
Contributions to Management Science, ISSN 1431-1941
National Category
Other Mechanical Engineering
Identifiers
urn:nbn:se:hj:diva-39380 (URN)10.1007/978-3-319-74304-2 (DOI)978-3-319-74303-5 (ISBN)978-3-319-74304-2 (ISBN)
Available from: 2018-05-09 Created: 2018-05-09 Last updated: 2019-02-13Bibliographically approved
Sansone, C., Hilletofth, P. & Eriksson, D. (2018). Critical operations capabilities in a high cost environment. In: Proceedings of the 8th International Conference on Operations and Supply Chain Management: . Paper presented at International Conference on Operations and Supply Chain Management (OSCM), 9 – 12 September, 2018, Cranfield, UK.
Open this publication in new window or tab >>Critical operations capabilities in a high cost environment
2018 (English)In: Proceedings of the 8th International Conference on Operations and Supply Chain Management, 2018Conference paper, Published paper (Refereed)
National Category
Business Administration
Identifiers
urn:nbn:se:hj:diva-41437 (URN)
Conference
International Conference on Operations and Supply Chain Management (OSCM), 9 – 12 September, 2018, Cranfield, UK
Available from: 2018-09-14 Created: 2018-09-14 Last updated: 2019-02-13Bibliographically approved
Sansone, C., Hilletofth, P. & Eriksson, D. (2018). Critical operations capabilities in a high cost environment: A multiple case study. In: N. Kurniati, R. S. Dewi, D. S. Dewi, D. Hartanto, N. I. Arvitrida, P. D. Karningsih (Ed.), IOP Conference Series: Materials Science and Engineering. Paper presented at 1st International Conference on Industrial and Systems Engineering, IConISE 2017, 29 August 2017 through 30 August 2017. Institute of Physics Publishing (IOPP), 337(1), Article ID UNSP 012065.
Open this publication in new window or tab >>Critical operations capabilities in a high cost environment: A multiple case study
2018 (English)In: IOP Conference Series: Materials Science and Engineering / [ed] N. Kurniati, R. S. Dewi, D. S. Dewi, D. Hartanto, N. I. Arvitrida, P. D. Karningsih, Institute of Physics Publishing (IOPP), 2018, Vol. 337, no 1, article id UNSP 012065Conference paper, Published paper (Refereed)
Abstract [en]

Operations capabilities have been a popular research area for many years and several frameworks have been proposed in the literature. The current frameworks do not take specific contexts into consideration, for instance a high cost environment. This research gap is of particular interest since a manufacturing relocation process has been ongoing the last decades, leading to a huge amount of manufacturing being moved from high to low cost environments. The purpose of this study is to identify critical operations capabilities in a high cost environment. The two research questions were: What are the critical operations capabilities dimensions in a high cost environment? What are the critical operations capabilities in a high cost environment? A multiple case study was conducted and three Swedish manufacturing firms were selected. The study was based on the investigation of an existing framework of operations capabilities. The main dimensions of operations capabilities included in the framework were: cost, quality, delivery, flexibility, service, innovation and environment. Each of the dimensions included two or more operations capabilities. The findings confirmed the validity of the framework and its usefulness in a high cost environment and a new operations capability was revealed (employee flexibility).

Place, publisher, year, edition, pages
Institute of Physics Publishing (IOPP), 2018
Keywords
Industrial research, Manufacture, Systems engineering, Critical operations, High costs, High-to-low, Manufacturing firms, Multiple-case study, Operations capability, Quality, Delivery, Research questions, Costs
National Category
Business Administration
Identifiers
urn:nbn:se:hj:diva-40950 (URN)10.1088/1757-899X/337/1/012065 (DOI)000435191200065 ()2-s2.0-85046245747 (Scopus ID)
Conference
1st International Conference on Industrial and Systems Engineering, IConISE 2017, 29 August 2017 through 30 August 2017
Available from: 2018-07-05 Created: 2018-07-05 Last updated: 2019-02-13Bibliographically approved
Reitsma, E. & Hilletofth, P. (2018). Critical success factors for ERP system implementation: A user perspective. European Business Review, 30(3), 285-310
Open this publication in new window or tab >>Critical success factors for ERP system implementation: A user perspective
2018 (English)In: European Business Review, ISSN 0955-534X, E-ISSN 1758-7107, Vol. 30, no 3, p. 285-310Article in journal (Refereed) Published
Abstract [en]

Purpose

The purpose of this study is to evaluate critical success factors (CSFs) for the implementation of an enterprise resource planning (ERP) system from a user perspective.

Design/methodology/approach

The research was conducted in two successive steps. First, a literature review was conducted to derive CSFs for ERP system implementation. Second, a survey was conducted to evaluate the importance of these CSFs from a user perspective. Data were collected through a questionnaire that was distributed within a German manufacturer and was developed based on the CSFs found in the literature. Gray relational analysis (GRA) was used to rank the CSFs in order of importance from a user perspective.

Findings

The findings reveal that users regard 11 of the 13 CSFs found in the literature as important for ERP system implementation. Seven of the CFSs were classified as the most important from a user perspective, namely, project team, technical possibilities, strategic decision-making, training and education, minimum customization, software testing and performance measurement. Users regarded 2 of the 13 CSFs as not important when implementing an ERP system, including organizational change management and top management involvement.

Research limitations/implications

One limitation of this study is that the respondents originate from one organization, industry and country. The findings may differ in other contexts, and thus, future research should be expanded to include more organizations, industries and countries. Another limitation is that this study only evaluates existing CSFs from a user perspective rather than identifying new ones and/or the underlying reasons using more qualitative research.

Practical implications

A better understanding of the user perspective toward CSFs for ERP system implementation promises to contribute to the design of more effective ERP systems, a more successful implementation and a more effective operation. When trying to successfully implement an ERP system, the project team may use the insights from the user perspective.

Originality/value

Even though researchers highlight the important role users play during ERP system implementation, their perspective toward the widely discussed CSFs for ERP system implementation has not been investigated comprehensively. This study aims to fill this gap by evaluating CSFs derived from the literature from a user perspective.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2018
Keywords
Gray relational analysis, Implementation, Enterprise resource planning, Critical success factor
National Category
Business Administration
Identifiers
urn:nbn:se:hj:diva-36899 (URN)10.1108/EBR-04-2017-0075 (DOI)000432401900004 ()2-s2.0-85047081053 (Scopus ID)
Available from: 2017-08-16 Created: 2017-08-16 Last updated: 2019-02-13Bibliographically approved
Seno, J. P., Pimenta, M. L., Hilletofth, P. & Eriksson, D. (2018). Cross-functional interconnectedness as an enabler of customer value. The journal of business & industrial marketing
Open this publication in new window or tab >>Cross-functional interconnectedness as an enabler of customer value
2018 (English)In: The journal of business & industrial marketing, ISSN 0885-8624, E-ISSN 2052-1189Article in journal (Refereed) Accepted
Abstract [en]

Purpose:

The purpose of this study is to analyze the processes of interconnectedness in cross-functional relationships involved in customer value enabling. Design/methodology/approach: In total, 20 in-depth interviews were conducted in three Brazilian companies from different industries. The critical incident technique was used for data collection and analysis. Content analysis was used to characterize the critical incidents within functional area networks.

Findings:

Six main critical incidents were identified within the studied relationships: process, urgency, lack of trust, capacity and demand imbalance, motivation and challenge. The results show situations in which the collaborative behavior of the actors generates customer value facilitation.

Research limitations/implications:

The firms studied are small and medium, located in an emerging economy and are resource-constrained. Further research could be performed in organizations in other countries with different sizes and resources. Future studies could also include customers within the analyzed functional networks to evaluate value-in-use behavior.

Practical implications:

Process, as a critical incident, may be composed of several elements that could affect the processes of value creation. Moreover, the adjustment between production capacity and demand should focus on avoiding propagation of functional problems through the processes. This focus may facilitate spontaneous community behavior and customer knowledge renewal.

Originality/value:

This paper generates new qualitative bases to characterize the interconnectedness within functional networks within the perspective of relationship marketing. The study of the internal functions and processes revealed several particularities that are not evidenced in the extant literature, which is concentrated in relationships among companies. The quality of the relationship among the members of a functional network may affect the effectiveness of the promises of customer value, more specifically in value enabling. © 2019, Emerald Publishing Limited.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2018
Keywords
Critical incident technique, Cross-functional relationships, Marketing promises
National Category
Business Administration
Identifiers
urn:nbn:se:hj:diva-43106 (URN)10.1108/JBIM-04-2017-0101 (DOI)JTHÖvrigtIS (Local ID)JTHÖvrigtIS (Archive number)JTHÖvrigtIS (OAI)
Available from: 2019-02-19 Created: 2019-02-19 Last updated: 2019-02-19
Freitas, M., Pimenta, M. & Hilletofth, P. (2018). Demand Management: The Role of Cross-Functional Integration in a Context of Political Turbulence. In: : . Paper presented at XLII Meeting of ANPAD - EnANPAD 2018, Curitiba, Brazil 3-6 October, 2018.
Open this publication in new window or tab >>Demand Management: The Role of Cross-Functional Integration in a Context of Political Turbulence
2018 (English)Conference paper, Published paper (Refereed)
National Category
Engineering and Technology
Identifiers
urn:nbn:se:hj:diva-42016 (URN)
Conference
XLII Meeting of ANPAD - EnANPAD 2018, Curitiba, Brazil 3-6 October, 2018
Available from: 2018-11-12 Created: 2018-11-12 Last updated: 2019-02-13
Engström, G., Hilletofth, P., Eriksson, D. & Sollander, K. (2018). Drivers and barriers of reshoring in the Swedish manufacturing industry. World Review of Intermodal Transportation Research (WRITR), 7(3), 195-220
Open this publication in new window or tab >>Drivers and barriers of reshoring in the Swedish manufacturing industry
2018 (English)In: World Review of Intermodal Transportation Research (WRITR), ISSN 1749-4729, E-ISSN 1749-4737, Vol. 7, no 3, p. 195-220Article in journal (Refereed) Published
Abstract [en]

The purpose of this study is to explore reshoring drivers and barriers in the Swedish manufacturing industry. The research is based on case research including five case companies from the Swedish manufacturing industry with experience of manufacturing reshoring. The empirical findings are compared to the existing literature to identify any potential gaps between the existing literature and the Swedish manufacturing context. The findings suggest that quality related issues, an increased degree of automation, and improved cost performance at the home base are the strongest reshoring drivers for Swedish manufacturing companies. The identified drivers and barriers are transferable and have the potential to be building blocks for researchers and practitioners to better understand the reshoring phenomena. The findings also show that further research should focus on reshoring drivers and barriers in relation to specific reshoring characteristics (e.g., ownership, scale of production being reshored, and position in the supply chain).

Place, publisher, year, edition, pages
InderScience Publishers, 2018
Keywords
reshoring; insourcing; offshoring; outsourcing; supply chain; Sweden
National Category
Business Administration
Identifiers
urn:nbn:se:hj:diva-37900 (URN)10.1504/WRITR.2018.093550 (DOI)2-s2.0-85050829597 (Scopus ID)
Available from: 2017-11-22 Created: 2017-11-22 Last updated: 2019-02-13Bibliographically approved
Reitsma, E., Hilletofth, P. & Mukhtar, U. (2018). Enterprise resource planning system implementation: A user perspective. Operations and Supply Chain Management, 11(3), 110-117
Open this publication in new window or tab >>Enterprise resource planning system implementation: A user perspective
2018 (English)In: Operations and Supply Chain Management, ISSN 1979-3561, Vol. 11, no 3, p. 110-117Article in journal (Refereed) Published
Abstract [en]

The purpose of this study is to evaluate critical success factors (CSFs) for the implementation of an enterprise resource planning (ERP) system from a user perspective. Users play a vital role when implementing an ERP system, but their perspective has been neglected in the literature. A better understanding of their perspective promises to contribute to the design of more effective ERP systems, its implementation, and management. In order to identify the user perspective, a survey was conducted within three organizations from Pakistan that have recently implemented an ERP system. The questionnaire was developed based on thirteen CSFs deduced from literature. Based on each CSF’s level of importance, they are ranked in order of importance and divided into three groups: most important, important and not important. Findings reveal that users of the three organizations in Pakistan believe that the implementing organization should prioritize the following four CSFs when implementing an ERP system: education and training, strategic decision-making, communication, and business process alignment.

Place, publisher, year, edition, pages
OSCM, 2018
Keywords
ERP, user perspective, critical success factors
National Category
Business Administration
Identifiers
urn:nbn:se:hj:diva-37606 (URN)000436794100001 ()2-s2.0-85057045141 (Scopus ID)JTHLogistikIS (Local ID)JTHLogistikIS (Archive number)JTHLogistikIS (OAI)
Available from: 2017-10-13 Created: 2017-10-13 Last updated: 2019-02-13Bibliographically approved
Eriksson, D., Hilletofth, P., Svensson, G. & Bengtsson, L. (2018). Exploring opportunities for moral disengagement in codes of conduct from the textile industry. World Review of Intermodal Transportation Research (WRITR), 7(4), 371-389
Open this publication in new window or tab >>Exploring opportunities for moral disengagement in codes of conduct from the textile industry
2018 (English)In: World Review of Intermodal Transportation Research (WRITR), ISSN 1749-4729, E-ISSN 1749-4737, Vol. 7, no 4, p. 371-389Article in journal (Refereed) Published
Abstract [en]

The purpose of this research is to assess how codes of conducts are outlined and formulated in relation to moral disengagement along the supply chain. The research is focused on the idea that supply chain structure may reduce the actors' sense of moral responsibility for the actions and impacts of the supply chain on workers and environment. The research has been conducted as a case study including Swedish firms in the textile industry. The research has used secondary data from codes of conducts. The findings show that codes of conduct do not cover all supply chain practices linked with moral disengagement. This does not cause immoral behaviour as such, but might cause moral disengagement. Supply chain research needs to focus on what should be included in codes of conduct and other ethical guidelines, so as to reduce the risk of immoral behaviour. In order to reduce the likelihood for moral disengagement, there are several supply chain practices that should be included in codes of conduct, such as power asymmetry, managerial support, and incentives.

Place, publisher, year, edition, pages
InderScience Publishers, 2018
Keywords
business ethics; corporate social responsibility; CSR; governance; manufacturing; multinational companies; qualitative research
National Category
Other Mechanical Engineering
Identifiers
urn:nbn:se:hj:diva-41785 (URN)10.1504/WRITR.2018.10015204 (DOI)2-s2.0-85054972469 (Scopus ID)JTHLogistiklIS (Local ID)JTHLogistiklIS (Archive number)JTHLogistiklIS (OAI)
Available from: 2018-03-26 Created: 2018-10-08 Last updated: 2019-02-13Bibliographically approved
Adlemo, A., Hilletofth, P. & Tarasov, V. (2018). Fuzzy logic based decision-support for reshoring decisions. In: Proceedings of the 8th International Conference on Operations and Supply Chain Management: . Paper presented at International Conference on Operations and Supply Chain Management (OSCM), 9 – 12 September, 2018, Cranfield, UK.
Open this publication in new window or tab >>Fuzzy logic based decision-support for reshoring decisions
2018 (English)In: Proceedings of the 8th International Conference on Operations and Supply Chain Management, 2018Conference paper, Published paper (Refereed)
National Category
Business Administration
Identifiers
urn:nbn:se:hj:diva-41436 (URN)
Conference
International Conference on Operations and Supply Chain Management (OSCM), 9 – 12 September, 2018, Cranfield, UK
Available from: 2018-09-14 Created: 2018-09-14 Last updated: 2019-02-13Bibliographically approved
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0002-8305-4412

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