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Murillo-Oviedo, A. B., Pimenta, M. L., Hilletofth, P. & Reitsma, E. (2019). Achieving market orientation through cross-functional integration. Operations and Supply Chain Management, 12(3), 175-185
Open this publication in new window or tab >>Achieving market orientation through cross-functional integration
2019 (English)In: Operations and Supply Chain Management, ISSN 1979-3561, Vol. 12, no 3, p. 175-185Article in journal (Refereed) Published
Abstract [en]

The purpose of this study is to understand how cross-functional integration contributes to the market orientation of a company that strives to increase market responsiveness. A case study in the Brazilian beverages industry was conducted and empirical data was collected through fourteen in-depth interviews from various functions within the company. The findings indicate that cross-functional integration enables the company to achieve market orientation through two main processes: product launch and customer complaints. Cross-functional integration enables a company to disseminate knowledge about organizational dynamics at both departmental and individual levels, to generate interdependency, to improve the awareness about the internal needs, and to improve the internal knowledge about the customer. This study shows that practitioners need to establish cross-functional integration, as it contributes to the market orientation of a company. Internal knowledge enables practitioners to create value through products and services, while still preserving the corporate image. It also shows that cross-functional teams and meetings are necessary to achieve market orientation in a company.

Place, publisher, year, edition, pages
OSCM, 2019
Keywords
co-ordination, knowledge management, market orientation, interactions
National Category
Business Administration
Identifiers
urn:nbn:se:hj:diva-45490 (URN)10.31387/oscm0380241. (DOI)000478656900006 ()POA JTH 2019;JTHLogistikIS (Local ID)POA JTH 2019;JTHLogistikIS (Archive number)POA JTH 2019;JTHLogistikIS (OAI)
Available from: 2019-08-08 Created: 2019-08-08 Last updated: 2019-08-15Bibliographically approved
Lättilä, L., Kortelainen, S. & Hilletofth, P. (2019). Assumptions for inventory modelling: insights from practice. World Review of Intermodal Transportation Research (WRITR), 8(2), 147-166
Open this publication in new window or tab >>Assumptions for inventory modelling: insights from practice
2019 (English)In: World Review of Intermodal Transportation Research (WRITR), ISSN 1749-4729, E-ISSN 1749-4737, Vol. 8, no 2, p. 147-166Article in journal (Refereed) Published
Abstract [en]

Many types of models have been developed to analyse multi-echelon supply chains. These models tend to rely on certain assumptions which might be too restrictive to be used in practical applications. In this paper we present a decision support system developed for a manufacturing company to aid decision making in both manufacturing and distribution strategy. The model is based on the assumptions of the decision-makers instead of relying on a pre-existing model architecture, which guarantees that the assumptions made are not too restrictive for practical use. The decision support system is based on agent-based modelling. The model was done in close co-operation with the personnel from the case company, and emphasis was based on how the company can use the model in decision making without requiring any special expertise in developing the supply chain alternatives. By using agent-based modelling we were able to take the central assumptions into account and create a decision support system, which the supply chain manager can use to evaluate various supply chain alternatives.

Place, publisher, year, edition, pages
InderScience Publishers, 2019
Keywords
inventory management; inventory modelling; simulation; decision support
National Category
Business Administration
Identifiers
urn:nbn:se:hj:diva-43438 (URN)10.1504/WRITR.2019.10020312 (DOI)2-s2.0-85065607044 (Scopus ID);JTHLogistikIS (Local ID);JTHLogistikIS (Archive number);JTHLogistikIS (OAI)
Available from: 2019-04-09 Created: 2019-04-09 Last updated: 2019-06-12Bibliographically approved
Sequeira, M. & Hilletofth, P. (2019). Critical cost factors to consider in a manufacturing reshoring decision. In: : . Paper presented at 26 th EurOMA Conference, Operations adding value to society, 17th - 19th June 2019, Helsinki, Finland.
Open this publication in new window or tab >>Critical cost factors to consider in a manufacturing reshoring decision
2019 (English)Conference paper, Published paper (Refereed)
National Category
Business Administration
Identifiers
urn:nbn:se:hj:diva-44676 (URN)
Conference
26 th EurOMA Conference, Operations adding value to society, 17th - 19th June 2019, Helsinki, Finland
Available from: 2019-06-19 Created: 2019-06-19 Last updated: 2019-06-19
Seno, J. P., Pimenta, M. L., Hilletofth, P. & Eriksson, D. (2019). Cross-functional interconnectedness as an enabler of customer value. Journal of business & industrial marketing, 34(4), 821-835
Open this publication in new window or tab >>Cross-functional interconnectedness as an enabler of customer value
2019 (English)In: Journal of business & industrial marketing, ISSN 0885-8624, E-ISSN 2052-1189, Vol. 34, no 4, p. 821-835Article in journal (Refereed) Published
Abstract [en]

Purpose:

The purpose of this study is to analyze the processes of interconnectedness in cross-functional relationships involved in customer value enabling. Design/methodology/approach: In total, 20 in-depth interviews were conducted in three Brazilian companies from different industries. The critical incident technique was used for data collection and analysis. Content analysis was used to characterize the critical incidents within functional area networks.

Findings:

Six main critical incidents were identified within the studied relationships: process, urgency, lack of trust, capacity and demand imbalance, motivation and challenge. The results show situations in which the collaborative behavior of the actors generates customer value facilitation.

Research limitations/implications:

The firms studied are small and medium, located in an emerging economy and are resource-constrained. Further research could be performed in organizations in other countries with different sizes and resources. Future studies could also include customers within the analyzed functional networks to evaluate value-in-use behavior.

Practical implications:

Process, as a critical incident, may be composed of several elements that could affect the processes of value creation. Moreover, the adjustment between production capacity and demand should focus on avoiding propagation of functional problems through the processes. This focus may facilitate spontaneous community behavior and customer knowledge renewal.

Originality/value:

This paper generates new qualitative bases to characterize the interconnectedness within functional networks within the perspective of relationship marketing. The study of the internal functions and processes revealed several particularities that are not evidenced in the extant literature, which is concentrated in relationships among companies. The quality of the relationship among the members of a functional network may affect the effectiveness of the promises of customer value, more specifically in value enabling. © 2019, Emerald Publishing Limited.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2019
Keywords
Critical incident technique, Cross-functional relationships, Marketing promises
National Category
Business Administration
Identifiers
urn:nbn:se:hj:diva-43106 (URN)10.1108/JBIM-04-2017-0101 (DOI);JTHÖvrigtIS (Local ID);JTHÖvrigtIS (Archive number);JTHÖvrigtIS (OAI)
Available from: 2019-02-19 Created: 2019-02-19 Last updated: 2019-08-08Bibliographically approved
De Goey, H., Hilletofth, P. & Eriksson, L. (2019). Design-driven innovation: a systematic literature review. European Business Review, 31(1), 92-114
Open this publication in new window or tab >>Design-driven innovation: a systematic literature review
2019 (English)In: European Business Review, ISSN 0955-534X, E-ISSN 1758-7107, Vol. 31, no 1, p. 92-114Article, review/survey (Refereed) Published
Abstract [en]

Purpose

The concept design-driven innovation focuses on innovating product meanings. It has been studied from a variety of perspectives and contexts since the early 2000s. However, a complete overview of the literature published in this area is currently missing. The purpose of this study is to provide a comprehensive understanding of how design-driven innovation contributes to value creation in product development.

Design/methodology/approach

In this systematic literature review, 57 papers and book chapters that cover design-driven innovation were identified and analyzed. An iterative coding process was followed to derive five facets of design-driven innovation that contribute to value creation.

Findings

Design-driven innovation creates value by focusing on the intangible values of products. The following five facets of design-driven innovation that contribute to value creation were identified: development of new product meanings, knowledge generation, actors and collaborations, capabilities and process. These facets and their interrelations are presented in a theoretical framework.

Practical implications

The main practical implication of this study is that it is now clear that the five facets of design-driven innovation are interrelated and reinforce each other. Therefore, companies need to approach design-driven innovation from a holistic perspective.

Originality/value

This paper contributes to theory by presenting the theoretical framework that provides an overview of available knowledge and that creates a context for future research.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2019
Keywords
Systematic literature review, Value creation, Design-driven innovation, Product meaning
National Category
Business Administration
Identifiers
urn:nbn:se:hj:diva-43459 (URN)10.1108/EBR-09-2017-0160 (DOI)000463925800004 ()2-s2.0-85064182579 (Scopus ID)
Available from: 2019-04-12 Created: 2019-04-12 Last updated: 2019-04-26Bibliographically approved
Albertzeth, G., Pujawan, I. N., Hilletofth, P. & Tjahjono, B. (2019). Mitigating transportation disruptions in a supply chain: a cost-effective strategy. International Journal of Logistics
Open this publication in new window or tab >>Mitigating transportation disruptions in a supply chain: a cost-effective strategy
2019 (English)In: International Journal of Logistics, ISSN 1367-5567, E-ISSN 1469-848XArticle in journal (Refereed) Epub ahead of print
Abstract [en]

Transportation disruptions can be damaging to a supply chain because goods may not arrive on time and this jeopardises the service level to the customers. While supply chain disruptions have gained significant attention from scholars, little has been done to explore these disruptions in the context of transportation. The study described in this paper aims to address disruptions occurring in the transportation of goods from a plant to a distribution centre. We modelled this real case to obtain insights on the effectiveness of different strategies to mitigate transportation disruptions. We evaluated four mitigation strategies and compared the outcomes in terms of service level and total costs: (1) the risk acceptance strategy, (2) the redundant stock strategy, (3) the flexible route strategy, and (4) the redundant-flexibility strategy. The results suggest that the best strategy differs depending on the budget that managers are willing to deploy to improve the service level. The simulation experiments and the use of the Incremental Cost Effectiveness Ratio (ICER) would be instrumental in helping decision makers in selecting the best disruption mitigation strategies where the best option would likely be different under varying circumstances. 

Place, publisher, year, edition, pages
Taylor & Francis, 2019
Keywords
cost-effectiveness analysis, flexible route, mitigation strategy, redundant stock, simulation modelling, Transportation disruptions
National Category
Business Administration
Identifiers
urn:nbn:se:hj:diva-45596 (URN)10.1080/13675567.2019.1648640 (DOI)2-s2.0-85070313071 (Scopus ID);JTHLogistikIS (Local ID);JTHLogistikIS (Archive number);JTHLogistikIS (OAI)
Available from: 2019-08-19 Created: 2019-08-19 Last updated: 2019-08-19
Wlazlak, P., Säfsten, K. & Hilletofth, P. (2019). Original equipment manufacturer (OEM)-supplier integration to prepare for production ramp-up. Journal of Manufacturing Technology Management, 30(2), 506-530
Open this publication in new window or tab >>Original equipment manufacturer (OEM)-supplier integration to prepare for production ramp-up
2019 (English)In: Journal of Manufacturing Technology Management, ISSN 1741-038X, E-ISSN 1758-7786, Vol. 30, no 2, p. 506-530Article in journal (Refereed) Published
Abstract [en]

Purpose: Although prior research provides evidence that production ramp-up is often disrupted by supplier-related problems, it fails to discuss how the original equipment manufacturer (OEM) and various types of suppliers integrate their functions and operations to secure preparations for production ramp-up. The purpose of this paper is to investigate OEM–supplier integration in a new product development (NPD) project to prepare for production ramp-up.

Design/methodology/approach: The results presented in this paper are based on a real-time, longitudinal study of a single collaborative NPD project in the mechanical engineering industry. The NPD project involves seven suppliers and it is carried out in a large Swedish company (the OEM) and fits the theory-elaborating approach of this research.

Findings: This study argues that the aspect of timing in OEM–supplier integration, the OEM’s research and development (R&D) attitude toward collaboration and the OEM’s (R&D) operating procedure are challenges affecting the preparation for production ramp-up. The following three mechanisms to facilitate OEM–supplier integration in order to prepare for production ramp-up are also discussed: the mediator’s role, the OEM’s face-to-face meeting at the project level and suppliers’ formal face-to-face meetings with the OEM and internally.

Originality/value: This paper elaborates on and extends prior research on production ramp-up by conducting an empirical analysis that incorporates supplier integration in NPD. It bridges the gap between the literature on production ramp-up and on supplier integration in NPD and clearly indicates that supplier integration is an important prerequisite for successful production ramp-up. 

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2019
Keywords
Integration, Product development, Production, Start-ups, Supplier relations, Suppliers, Manufacture, Design/methodology/approach, Face-to-face meetings, New product development, Original equipment manufacturers, Research and development, Supplier integration
National Category
Other Engineering and Technologies not elsewhere specified
Identifiers
urn:nbn:se:hj:diva-42406 (URN)10.1108/JMTM-05-2018-0156 (DOI)000459508200011 ()2-s2.0-85058096456 (Scopus ID)
Available from: 2019-01-02 Created: 2019-01-02 Last updated: 2019-08-12Bibliographically approved
Tezel, A., Papadonikolaki, E., Yitmen, I. & Hilletofth, P. (2019). Preparing Construction Supply Chains for Blockchain: An Exploratory Analysis. In: : . Paper presented at CIB World Building Congress 2019 Constructing Smart Cities, Hong Kong SAR, China, 17 – 21 June 2019. , 6
Open this publication in new window or tab >>Preparing Construction Supply Chains for Blockchain: An Exploratory Analysis
2019 (English)Conference paper, Published paper (Refereed)
Abstract [en]

Blockchain, a peer-to-peer controlled, distributed database structure, has the potential to profoundly affect the current business transactions in the construction industry through smart contracts, cryptocurrencies, and reliable asset tracking. The construction industry has often been criticized for being slow in embracing emerging technologies and not effectively diffusing those technologies through its supply chains. Often, the extensive fragmentation, traditional procurement structures, destructive competition, lack of collaboration and transparency, low-profit margins and human resources are shown as the main culprits for this. As Blockchain makes its presence felt strongly in many other industries like finance and banking, this paper investigates how to prepare construction supply chains for Blockchain technology through an explorative analysis. Empirical data for the study were collected through semi-structured interviews with 17 subject experts. Alongside presenting a SWOT (strengths, weaknesses opportunities, threats) analysis, the paper exhibits the requirements for and steps toward a construction supply structure facilitated by Blockchain.

Keywords
Blockchain, Smart Contract, Supply Chain Management, Project Management, SWOT
National Category
Engineering and Technology
Identifiers
urn:nbn:se:hj:diva-44671 (URN)
Conference
CIB World Building Congress 2019 Constructing Smart Cities, Hong Kong SAR, China, 17 – 21 June 2019
Projects
The research project “Toward Blockchain-enabled Construction Supply Chains: Potential, Requirements and Implementation” funded by the Centre for Digital Built Britain, under InnovateUK grant number 90066.
Available from: 2019-06-19 Created: 2019-06-19 Last updated: 2019-06-25
Hilletofth, P., Eriksson, D., Tate, W. & Kinkel, S. (2019). Right-shoring: Making resilient offshoring and reshoring decisions. Journal of Purchasing and Supply Management, 25(3), Article ID 100540.
Open this publication in new window or tab >>Right-shoring: Making resilient offshoring and reshoring decisions
2019 (English)In: Journal of Purchasing and Supply Management, ISSN 1478-4092, E-ISSN 1873-6505, Vol. 25, no 3, article id 100540Article in journal, Editorial material (Other academic) Published
Abstract [en]

The purpose of this special topic forum is to look at some current literature on the right-shoring debate. The papers that were selected for the special topic form use a range of qualitative and quantitative methodologies to answer specific research questions related to the right-shoring phenomenon. Each of the papers is summarized in this editorial to show the findings, implications and future research directions. The ideas from these manuscripts were used as a foundation to discuss the way in which research in this area should progress. What types of questions should we be asking as we seek to discover the best “shore”? What factors and variables should we consider in our future decisions? Are there differences across regions of the world? Research in this area has continued to progress, largely because of significant global economic, environmental and regulatory changes. The “shoring” decision appears to be an area where research is keeping up with, or potentially leading practice, but there is still more opportunity to advance decision making. The included papers address a number of factors related to specific geographies and factors related to the movement of manufacturing and products and services from one location to another.

Place, publisher, year, edition, pages
Elsevier, 2019
Keywords
Backshoring, Global, Local, Reshoring, Right-shoring, Value chain
National Category
Business Administration
Identifiers
urn:nbn:se:hj:diva-45338 (URN)10.1016/j.pursup.2019.100540 (DOI)2-s2.0-85067826226 (Scopus ID)
Available from: 2019-07-12 Created: 2019-07-12 Last updated: 2019-07-12Bibliographically approved
Hilletofth, P., Sequeira, M. & Adlemo, A. (2019). Three novel fuzzy logic concepts applied to reshoring decision-making. Expert systems with applications, 126, 133-143
Open this publication in new window or tab >>Three novel fuzzy logic concepts applied to reshoring decision-making
2019 (English)In: Expert systems with applications, ISSN 0957-4174, E-ISSN 1873-6793, Vol. 126, p. 133-143Article in journal (Refereed) Published
Abstract [en]

This paper investigates the possibility of increasing the interpretability of fuzzy rules and reducing the complexity when designing fuzzy rules. To achieve this, three novel fuzzy logic concepts (i.e., relative linguistic labels, high-level rules and linguistic variable weights) were conceived and implemented in a fuzzy logic system for reshoring decision-making. The introduced concepts increase the interpretability of fuzzy rules and reduce the complexity when designing fuzzy rules while still providing accurate results.

Place, publisher, year, edition, pages
Elsevier, 2019
Keywords
Decision-making, Fuzzy logic, High-level rule, Linguistic variable weight, Relative linguistic label, Reshoring, Computer circuits, Decision making, Fuzzy inference, Fuzzy rules, Linguistics, Fuzzy logic system, High-level rules, Interpretability, Linguistic labels, Linguistic variable
National Category
Business Administration
Identifiers
urn:nbn:se:hj:diva-43403 (URN)10.1016/j.eswa.2019.02.018 (DOI)000464486100012 ()2-s2.0-85063033919 (Scopus ID)
Available from: 2019-04-01 Created: 2019-04-01 Last updated: 2019-05-08Bibliographically approved
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0002-8305-4412

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